Winterfest 2024 Terms and Conditions
Terms and Conditions
Shopping Delights
1. Shopping privileges are not applicable to discounted or specified items or counters. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift-wrapping charges are not regarded as relevant transactions. Please refer to in-store price tags and promotional materials for more details.
2. As for super e-gold members, exclusive members’ privileges are applicable to all physical stores during business hours from 3 – 7 December 2024, and applicable to E-Shops from 10:00 on 3 December 2024 to 23:59 on 7 December 2024. As for super e members, those privileges are applicable to all physical stores during business hours from 4 – 7 December 2024, and applicable to E-Shops from 10:00 on 4 December 2024 to 23:59 on 7 December 2024.
3. The exclusive members’ privileges of Winterfest cannot be used in conjunction with discounted items, specified items/counters, and other promotional offers or coupons. Expired offers will not be accepted, and no retrospective arrangements will be made.
Bonus Loyalty Points
1. super e-gold members can enjoy triple loyalty points on their net spending at city’super, LOG-ON and E-Shop from 3 – 7 December 2024. Nintendo and PlayStation® products are excluded.
2. super e members can enjoy double loyalty points on their net spending at city’super, LOG-ON and E-Shop from 4 – 7 December 2024. Nintendo Switch and PlayStation® products are excluded.
3. super e members must present a valid membership card at physical stores or log in to their membership account at E-Shops before payment in order to accumulate loyalty points and update their spending records.
4. Loyalty points and spending records will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.
5. If any cancellation of transaction or arrangement of refund has been made, loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned from designated promotional offers.
6. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges and gift-wrapping charges are not eligible for loyalty points or accumulated spending.
7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
super e-gold Exclusive Workshops
1. super e-gold members will receive an email invitation to enroll online for the exclusive workshops held at superlife culture club at city’super Times Square store. Limited places; registration will be on a first-come-first-served basis. Please refer to the registration page for details.
2. Each super e-gold member can register for one workshop only. No additional places can be reserved for members’ friends or relatives due to the limited seats. Each successful registration only reserve 1 seat for each member.
3. All member registration information will be verified. A confirmation email will be sent to members upon successful registrations.
4. To minimise the no show of reserved seats and prepared materials, all registered members who are unable to attend the registered event must notify through email on or before 27 November 2024. Otherwise, 500 bonus loyalty points will be deducted from the member's membership on 9 December 2024, without prior notice.
5. Eligible super e-gold members should arrive at least 10 minutes before the activity starts for on-site check in. Members are required to present a valid membership card and confirmation SMS before participation.
6. Tables, chairs and equipment will be sanitised before each class.
7. Any personal reason(s) for event postponement and refund will not be accepted, including but not limited to sickness, injuries and clash of personal schedule, and no replacement of participation will be accepted. Participant(s) has responsibility to read this statement thoroughly, understand it and bear relevant risks. Once payment is confirmed, all details of events cannot be altered and payment will not be refunded.
8. The activity will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is declared by the HK government two hours before the start time of the event, any incurred payment will not be refunded. If the above said weather warning(s) or extreme situation is/ are declared during the event, City Super Limited will help to arrange a safer shelter for participants to stay in until situation allows for event to continue. If situation does not allow, the event will end early, with no refund and event rescheduling. If the weather condition on event day is not safe or good enough for event(s) to be hosted but the HK government has not declared any of the said weather warning(s) or extreme situation, City Super Limited will judge if it is suitable for event hosting two hours before the scheduled event start time. If participant(s) decide not to join the event(s) when the event(s) is not cancelled, there will be no refund or event postponement. Whenever feasible, all workshops will resume as normal if the planned start time is 4 hours after the signal is cancelled, depending on the time of the announcement.
9. This offer cannot be redeemed for cash or other products, or transferred to others. Photos are for reference only.
10. Before application, please be aware of any potential food allergy situation. Enquiry for the food ingredients used in workshop is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.
11. City Super Limited is not responsible for any matters arising from the delay due to technical problems, including but not limited to any computer or internet network problems.
12. City Super Limited reserves the rights to make alternations to the class/event schedule, content, and instructor or guest speaker when necessary. Ingredients or materials used in the activity may change due to special circumstances without advance notice.
super e-gold Thank-you Gift Redemption
1. super e-gold members can get a free pc of city’super Shopping Bag & Phone Strap Adaptor x1, while stocks last. This offer can be redeemed once only upon presenting a valid super e-gold membership at city’super or LOG-ON stores during the event days (from 3 - 7 December 2024). Products are non-refundable and non-exchangeable. Photos are for reference only.
2. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
super e-gold Champagne Tasting Privilege
1. super e-gold members can collect two coupons from the reception at city’super stores. Each coupon can redeem a complimentary glass of selected champagne at our VIP Champagne Tasting booth by presenting a ticket collected at reception. Containers bought along by members themselves will not be accepted.
2. The coupon is valid during 3 - 7 December 2024 from 12:00p.m. to 10:00p.m.
3. The coupon is only valid at designated city’super and city’super neighbourhood stores.
4. The coupon cannot be redeemed for cash and can be used once only.
5. Damaged or photocopied coupons will not be accepted.
6. City Super Limited reserves the rights to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
“Welcome Taste Delights” Privilege
1. super e-gold members can redeem a designated gourmet during the appointed timeslot by presenting a time-limited ticket collected at reception. Each member can enjoy this offer once only.
A) Available Stores (full set): city'super @ Harbour City, New Town Plaza; city’super neighbourhood @ THE SOUTHSIDE
Date: 3 (Tue) December 2024
Time: 2:30 p.m. - 6:00 p.m. (Start to deliver the time-limited tickets and register designated event timeslot from 10am, on a first-come-first-served basis while places last. Coupon will be expired after this timeslot.)
B) Available Store (selected item): city'super @ Times Square, ifc Mall and city’super neighbourhood @ AIRSIDE
Date: 3 (Tue) December 2024
Time: 10:00 a.m. (Start to deliver the time-limited tickets from 10am, on a first-come-first-served basis while places last. Coupon will be expired after this event day.)
2. Participants should arrive at the redemption booth at the appointed start time. If participants do not show up within 10 minutes after the appointed start time, they will be considered as cancelling the registration. No replacement coupons will be given.
3. Before attending, please be aware of any potential food allergy situation. Enquiry for the food ingredients provided is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.
4. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
E-Shop Consumption Exclusive Offer
Earning the E-Shop APP eCoupon:1. city’super E-Shop Offer: (a) super e-gold members can earn one HK$50 E-Shop app eCoupon (each member account could entitle 5 pcs of eCoupon in maximum during the Winterfest) upon single net spending of every HK$500 during 3 – 7 December 2024 on E-Shop, and can use the HK$50 E-Shop app eCoupon upon single net spending of HK$250 during 16 December 2024 – 15 January 2025; (b) super e members can earn one HK$50 E-Shop app eCoupon (each member account could entitle 5 pcs of eCoupon in maximum during the Winterfest) upon single net spending of every HK$500 during 4 – 7 December 2024 on E-Shop, and can use the HK$50 E-Shop app eCoupon upon single net spending of HK$250 during 16 December 2024 – 15 January 2025.
2. LOG-ON E-Shop Offer: (a) super e-gold members can earn one HK$50 E-Shop app eCoupon at LOG-ON E-Shop app upon single net spending of every HK$600 (each member account could entitle 5 pcs of eCoupon in maximum during the Winterfest) during 3 – 7 December 2024 on E-Shop, and can use the HK$50 E-Shop app eCoupon upon single net spending of HK$250 during 16 December 2024 – 15 January 2025; (b) super e members can earn one HK$50 E-Shop app eCoupon at LOG-ON E-Shop app upon single net spending of every HK$600 (each member account could entitle 5 pcs of eCoupon in maximum during the Winterfest) during 4 – 7 December 2024 on E-Shop, and can use the HK$50 E-Shop app eCoupon upon single net spending of HK$250 during 16 December 2024 – 15 January 2025.
3. This offer is only applicable to the designated city’super E-Shop website (https://online.citysuper.com.hk) and E-Shop app, and LOG-ON E-Shop website (https://logon.com.hk) and E-Shop app in Hong Kong, and it is not applicable to city’super physical stores and other E-Shops, including but not limited to Partyset (https://partyset.citysuper.com.hk), Hamper (https://hamper.citysuper.com.hk), Pre-order Page (https://preorder.citysuper.com.hk), city'super neighbourhood (https://southside.citysuper.com.hk), etc.
4. Spending from city’super and LOG-ON, and from E-Shop website and app cannot be combined.
5. super e members must log in to their membership account at the E-Shop before payment in order to enjoy this offer. No retrospective arrangements will be made.
6. The E-Shop app eCoupon code will be sent to eligible members via E-Shop app on 16 December 2024.
7. Purchases of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges, shopping bag charges, gift wrapping charges and designated products including PlayStation® and Nintendo Switch products are not included in this promotion.
8. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, E-Shop eCoupons and Physical Store Shopping Voucher from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions.
9. City Super Limited reserves the right to amend the terms and conditions of eCoupon and shopping voucher use without prior notice, and of final decision on all matters of dispute.
Usage of E-Shop App eCoupon:1. city’super E-Shop eCoupon can only be used at city'super E-Shop App in Hong Kong (not applicable for city'super E-Shop website and other city'super E-Shops.
2. LOG-ON E-Shop eCoupon can only be used at LOG-ON E-Shop App in Hong Kong (not applicable for LOG-ON E-Shop website.
3. This E-Shop eCoupon is valid from 16 December 2024 – 15 January 2025. Each eCoupon can be used once only. Only one eCoupon can be used per transaction. Any expired or invalid eCoupons will be forfeited and will not be re-issued.
4. HK$50 city’super E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$250 at city’super E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.
5. HK$50 LOG-ON E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$250 at LOG-ON E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.
6. Each member account could at most entitle 5 pcs of E-Shop app eCoupon upon designated single net spending at E-Shop app.
7. This E-Shop eCoupon cannot be used in conjunction with super e-gold card year-round discount, other member reward eCoupons, promotional offers or coupons, and are non-transferable or exchangeable for cash or other products.
8. This E-Shop eCoupon cannot be used for the purchase of baby formula, cigarettes, Nintendo products, PlayStation® products, food and beverage items at the AMAZING FOOD HALL at city’super Times Square store, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.
9. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
city'super In-store Shopping Privileges
1. Promotion is only applicable to designated counters at city’super stores from 3 (Tue) - 7 (Sat) December 2024.
2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.
3. Products are available while stocks last.
4. Some city’super products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.
5. 15% off case discount offer is applicable to any purchase of 12 bottles or above on all Wine, Sake, Shochu and Japanese Liqueur (any size), but not applicable to special-priced items, consignment items, Western and Chinese Spirits, selected Sake and Wine of retail price over HK$800 or above and accessories.
6. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.
7. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.
8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.
LOG-ON In-store Shopping Privileges
1. Promotion is only applicable to designated counters at LOG-ON stores from 3 (Tue) - 7 (Sat) December 2024.
2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.
3. Products are available while stocks last.
4. Some LOG-ON products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.
5. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.
6. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.
7. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.
8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.
Special Offer from sweets house Cha Cha
1. All super e members can enjoy a free dessert cup upon any purchase of seasonal soft cream parfait at sweets house Cha Cha in selected city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.
2. All super e members can enjoy a special price at HK$188 (original price HK$288) when pre-ordering Strawberry Daifuku Gift Box (6pcs) at sweets house Cha Cha in selected city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice. The offer is in limited quota of 50 pcs per day.
3. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
4. The offer is only available at Harbour City, New Town Plaza, Times Square and neighbourhood THE SOUTHSIDE stores.
5. This offer cannot be redeemed for cash or exchanged for other products.
6. Photos are for reference only.
7. This promotion cannot be used in conjunction with other promotional offers or coupons.
8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
Special Offer from cafe ToGather by LOG-ON
1. All super e members can enjoy a free Fruity Croffle (Value HK$108) upon purchase of two main dishes during dinner period (from 6pm till close) at LOG-ON cafe ToGather by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.
2. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
3. This offer cannot be redeemed for cash or exchanged for other products.
4. Photos are for reference only.
5. This promotion cannot be used in conjunction with other promotional offers or coupons.
6. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
Special Offer from Fusion Deli/ AMAZING FOOD HALL
1. All super e members can buy a Roasted Chicken at special price of HK$128 (original price HK$188) during dinner period (after 5:00pm) at Fusion Deli or AMAZING FOOD HALL in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.
2. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
3. The offer is in limited quota of 20 whole chicken per day per store.
4. This offer cannot be redeemed for cash or exchanged for other products.
5. Photos are for reference only.
6. This promotion cannot be used in conjunction with other promotional offers or coupons.
Special Offer from RF1
1. All super e members can redeem a “RF1 10th Anniversary Eco Bag” at special price of HK$2 (original price HK$58) upon purchase of any item at RF1 in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.
2. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
3. The offer is available at all city’super and city’super neighbourhood stores.
4. The offer is in limited quota of 100 pcs.
5. This offer cannot be redeemed for cash or exchanged for other products.
6. Photos are for reference only.
Special Offer from Little Mermaid
1. All super e members can get a free LM Xmas Edition Fondue Tool set upon net purchase of LM Bread/Cake (exclude seasonal item, Cookies & Palmier) at HK$120 in Little Mermaid stores. The offer is in limited quota of 50 pcs per store per day.
2. All super e members can enjoy a special discount of 20% off on MOLESON Fondue Gruyere Vacherin Cheese 200g upon any purchase on LM French products (Baguette, Batard, Parisian Bread) at Little Mermaid stores.
3. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
4. The offer is available at all city’super and city’super neighbourhood stores.
5. This offer cannot be redeemed for cash or exchanged for other products.
6. Photos are for reference only.
7. This promotion cannot be used in conjunction with other promotional offers or coupons.
8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
Special Offer from iza'bis
1. All super e members enjoy 50% off on purchasing the second set of Yamagata A5 Wagyu Beef Sukiyaki Set (retail price HK$880) at iza’bis by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.
2. super e-gold members may enjoy the offer during 3 - 7 December 2024. All super e members may enjoy the offer during 4 - 7 December 2024.
3. This offer cannot be redeemed for cash or exchanged for other products.
4. Photos are for reference only.
5. This promotion cannot be used in conjunction with other promotional offers or coupons.
6. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.
Winterfest Member Shopping Day
1. super e-gold members can enjoy Winterfest exclusive members’ privileges from 3 - 7 December 2024; while super e members can enjoy the offers from 4 – 7 December 2024. Expired offers will not be accepted and no retrospective arrangements will be made.
2. To enjoy the exclusive members’ privileges, customers shall present a valid super e membership card during Winterfest. Membership cannot be transferred.
3. The Winterfest shopping offers cannot be redeemed for cash or exchanged to other products. Photos are for reference only.
4. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Double/Triple Loyalty Points offers).
5. New member registrations will be suspended from 3 - 7 December 2024. Customers can apply for super e membership from 8 December 2024 on official website.
6. New member welcome offer is applicable to new super e members enrolled during 15 November to 1 December 2024 (excluding new enrolment of super e-gold or VIP member). A HK$50 Reward eCoupon will be added to the new membership accounts on 2 December 2024 upon successful registered. The eCoupon can be used upon single net spending of HK$200 at city'super or LOG-ON physical stores during Winterfest from 4 - 7 December 2024. Only one eCoupon can be used each transaction. Combined receipts will not be accepted. Overdue or expired eCoupons will not be accepted. No retrospective arrangement will be accepted. The eCoupon is not applicable to E-Shops or at self-checkout counters. The eCoupon cannot be used for the purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges, or in conjunction with any other promotion or coupons. The eCoupon cannot be redeemed as cash or other vouchers. The total value of an eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is non-transferable and must be used together with a valid physical or electronic membership card for verification.
7. City Super Limited reserves the right to amend the terms and conditions of the Event without prior notice, and of final decision on all matters of dispute.