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In-store Services

In-store Services

super e-gold member

Order HK$400 or above, Free Delivery.
Order below HK$400, HK$100 delivery charge is needed.

super e-card member

Order HK$800 or above, Free Delivery.
Order below HK$800, HK$100 delivery charge is needed.

Paid by other Credit Cards or Cash

Order HK$800 or above, Free Delivery.
Order below HK$800, HK$100 delivery charge is needed.

Service Area Delivery Time
Hong Kong Island Mon to Sun
Kowloon Mon to Sun
New Territories Mon to Sun
Ma Wan Mon to Sat
Discovery Bay Mon to Sat
  • Applicable to single address only. Home Delivery Service is available for Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and Disneyland (excluding outlying islands and restricted area in airport).
  • For unsuccessful delivered orders, our team will contact you by next day for the re-delivery arrangement and extra HK$100 will be charged.
  • Should the merchandise be found detective, exchange of merchandise may be arranged provided that customer informs us at 2736 3866 within 2 days of receiving it. The original receipt and the defective merchandise are required as a proof of purchase. No exchange or refund will be accepted thereafter.
  • Delivery will be suspended if Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
  • city’super has appointed S.F.Express (Hong Kong) Limited to handle the delivery service.

Same Day Delivery

Enjoy free same day delivery service*for any purchase of HK$800 or above at city'super stores from Monday to Friday.

Order cut-off time : 12pm

Delivery time : 3pm - 8pm


*Same Day Delivery Service Terms and Conditions:
  • Delivery service is restricted to specific areas only. For details, please contact our customer service counter.
  • Delivery service is limited on a daily quota basis and subject to booking availability for the day.
  • For unsuccessful delivered orders, our team will contact you by next day for the re-delivery arrangement and extra HK$100 will be charged.
  • city’super has appointed S.F.Express (Hong Kong) Limited to handle the delivery service.

Full Implementation of the Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.

Be environmentally friendly. Bring your own bag.

If you have any further inquiries, please contact our Concierge staff.

*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.

Concierge


city'super is a “Mega Lifestyle Specialty Store” that offers a true “one-stop-shopping” experience for today’s busy urban professionals.

 

Wrapping Service

Products purchased at our city'super or LOG-ON stores can be gift wrapped for FREE with our branded wrapping paper and gift cards. If special wrapping paper or decorations are used, additional charge is required for the materials.

Free Storage

To provide a more enjoyable shopping experience; temporary storage service for ONE hour is available at your needs. Our Customer Service counter will be glad to keep your large hand-carry items or luggage for you.

Porter Service

We are pleased to provide our customers Porter Service when they need a hand to deliver merchandise just bought in our store to the nearest taxi station or car park. Kindly contact our customer service counter for details.

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