Online Order and Delivery

Online Order and Delivery

Home Delivery

super e-gold Member

Order of HK$400 or above* – Free Delivery
Order below HK$400 - HK$100 delivery charge#

super e Member

Order of HK$800 or above* – Free Delivery
Order below HK$800 - HK$100 delivery charge#

City Super Limited accepts payments made by Stripe. Orders will be charged in Hong Kong dollars.

*Applicable to items sold on this website only. Free shipping is available for super e-gold members who meet the minimum total purchase value requirement after enjoying the annual discount.
#Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.


Hong Kong Home Delivery Service

Same Day Delivery Services are not available for the remote areas as shown in the table below

Service Area Standard Delivery Time Slot Service Type
Hong Kong Island,
Kowloon,
New Territories
Mon to Sun (3:00 p.m. - 8:00 p.m.) Same Day Available
Remote areas:
Ma Wan,
Tung Chung,
Discovery Bay,
Chek Lap Kok
Mon to Sun (9:00 a.m. - 6:00 p.m.) Next Day Services Only

Service Area

Hong Kong Island,
Kowloon,
New Territories

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Same Day Available

Service Area

Remote areas:
Ma Wan,
Tung Chung,
Sai Kung,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po

Standard Delivery Time Slot

Mon to Sun (9:00 a.m. - 6:00 p.m.)

Service Type

Next Day Services Only

 

The following areas are currently not eligible for delivery service:

New Territories: Yuen Long: Mai Po

North District: Lo Wu, Sha Tau Kok, Man Kam To, Tat Kau Ling, Ho Sheung Heung, and Luk Keng

Tai Po District: Lin Ou and Cheun Wan

Sha Tin District: Upper/Lower Wo Che, and Fa Heng Hang

Sai Kung District: Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, and Tai Miu

Kowloon: Kwun Yam Shan, Lei Yue Mun Hoi Pang Road

Outlying Islands: Excluding Tung Chung, Ma Wan, Discovery Bay, and Chek Lap Kok areas.

Terms and conditions:

    • Delivery service does not offer specified delivery times.
    • If morning delivery is requested, customers should contact the city'super online store hotline at 2429 8588 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Morning delivery service is only available for delivery within Hong Kong Island, Kowloon, and the New Territories (excluding remote areas).
    • If customers request changes to their processing orders, they should contact the city'super online store hotline at 2429 8588 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Otherwise, we will not accept any changes.
    • We will deliver according to the delivery date selected by the customer. Any delivery delays or unsuccessful deliveries due to factors beyond our control will not be eligible for rescheduling. This includes cases where customers fail to provide sufficient delivery information or fail to contact us at least 2 working days in advance to change the order.
    • The cut-off time for same-day delivery service is 12:00 noon.
    • Next-day delivery service for remote areas is only applicable to orders completed before 4:00 pm.
    • Except for the areas where delivery service is not available as mentioned above, this service is also not applicable to warehouses, construction sites, container terminals, parks, restricted access areas, and overseas locations.
    • Additional charges such as tunnel fees, registration fees, parking fees, remote area surcharges, etc., may be incurred during the delivery process, and these charges will be collected from the customer by the delivery company.
    • For office addresses without parking facilities, customers are required to collect the package at ground level.
    • For village house addresses, customers may need to collect the package at the designated village entrance.
    • Inclement weather arrangements: Delivery service will continue when the yellow and red rainstorm warning signals are in effect, but there may be delays due to weather and road conditions. Delivery service will be suspended when the black rainstorm warning signal is in effect until the signal is lifted.
    • Inclement weather arrangements: If Typhoon Signal No. 8 or above is raised before 1:00 pm, same-day delivery service will continue, but there may be delays due to weather and road conditions. Otherwise, delivery service will be postponed by 1 day.
    • Customers shall allow us to access the designated delivery location and ensure that the recipient is able to receive the items successfully. If the recipient is unable to receive the items at the designated delivery location, the customer may agree to have the products placed at their requested receiving location.
    • When the goods are delivered to the specified address of the order, the recipient is required to sign and assume responsibility for the ordered products to confirm the transfer of responsibility from City Super Limited to the recipient. If the recipient is different from the payer, the recipient's signature also confirms that City Super Limited has fulfilled the responsibility of shipping and delivery.

 

 

Store Pickup Services

Order Service Lead Time:
Online orders completed before 12:00 noon can be picked up at the store starting from 10:00 the next day. Sundays and public holidays operate as usual. Otherwise, orders can be picked up at the store starting from 6:00 pm the next day.

Store Pickup locations:
city’super: Times Square, Harbour City, ifc mall, New Town Plaza and Airside stores

 

Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order confirmation number when collect the order.

Also, customer needs to sign a confirmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on.

Shopping Bag Charge

City Super Group is committed to promoting daily environmental protection habits, and has implemented a series of plastic and waste reduction policies, encourage customer to enjoy a plastic-free life and cherish the Earth together.

Discover More about the Latest Shopping Bag Charge and Reducing Plastic Measures