Order of HK$800 or above* – Free Delivery Purchase less than HK$800 –HK$100 delivery charge#
City Super Limited accepts payments made by PayPal & Stripe. Orders will be charged in Hong Kong dollars.
*Applicable to merchandise listed on this website only. #Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.
Same Day Delivery Services are not available for the remote areas as shown in the table below
Hong Kong Island, Kowloon, New Territories
Standard Delivery Time Slot
Mon to Sun (2:00 p.m. - 8:00 p.m.)
Same Day Available
Remote areas: Tung Chung, Discovery Bay, Sai Kung, Ma Wan, Disneyland, Shek O, Clear Water Bay, Kwu Tung, Tai Lam, Lam Tsuen Tai Po
Mon to Sun (9:00 a.m. - 6:00 p.m.)
Next Day Services Only
Same Day Delivery Services are not available for the products as shown in the table below:
Earliest delivery date is the forth day following the order date
Terms and conditions:
Order Services Lead-time: Same day collection available for online orders submitted before 12:00 Noon Time and available to collect at stores at 6:00 pm onward, by including Sunday and Public Holiday.
For next day collection, the pickup order shall be ready from 11:00 am onward (*2:00 pm for LAB Concept store)
Store Pickup locations: city’super: Times Square, Harbour City, ifc mall and New Town Plaza stores city’super LOG-ON: LAB Concept store
Same Day Store Pickup Services are not available for the products as shown in the table below:
Standard Pickup Time Slot
(11:00 am onward) *2:00 pm for LAB Concept store
Gift Card, Caviar
Earliest delivery date is the third day following the order date
Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order conﬁrmation number when collect the order.
Also, customer needs to sign a conﬁrmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on.
Macau E-shop has been suspended until further notice.
To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.
Be environmentally friendly. Bring your own bag.
If you have any further inquiries, please contact our Concierge staff.
*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.
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