Terms and Conditions

• The order must be officially confirmed after payment is made. Orders are on a first-come, first-served basis while supplies last.
• Before placing an order and making payment, the customer is responsible for ensuring that the delivery information filled in when placing the order is correct. Please check the order and delivery information carefully. city'super and the merchant will not be responsible for any losses caused by your failure to provide correct information. assume any responsibility
• The price of the product you purchased is subject to the final price on the payment interface.
• The menu on the page is for reference only and may be subject to change. The actual dishes available may vary depending on factors such as season, ingredient purchase and inventory, and the merchant does not need to notify you in advance.
• Since the ingredients need to be prepared in advance, once the order is accepted, it cannot be canceled or the food portion reduced. All order information cannot be changed unless approved by the merchant, and the amount paid will not be refunded.
• Any surcharges must be paid directly to the merchant/city'super
• In order to maintain the quality and integrity of the products/items, we recommend that you refrigerate all perishable products if not for immediate consumption, or dispose of them in accordance with the instructions provided by the operator (if applicable). Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness. Individuals with immune system disorders and/or food allergies, pregnant women, young children and the elderly are responsible for consuming the products themselves. We cannot guarantee that any products/items sold are allergen-free. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant merchant before purchasing
• All food pictures displayed on the website are for reference only, and the actual product shall prevail.
• You bear the risk of the condition of the product/item and its use
Notes on delivery services:
• Remote areas such as: Pre-sale/booking notes:
• The order must be officially confirmed after payment is made. Orders are on a first-come, first-served basis while supplies last.
• Before placing an order and making payment, the customer is responsible for ensuring that the delivery information filled in when placing the order is correct. Please check the order and delivery information carefully. city'super and the merchant will not be responsible for any losses caused by your failure to provide correct information. assume any responsibility
• The price of the product you purchased is subject to the final price on the payment interface.
• The menu on the page is for reference only and may be subject to change. The actual dishes available may vary depending on factors such as season, ingredient purchase and inventory, and the merchant does not need to notify you in advance.
• Since the ingredients need to be prepared in advance, once the order is accepted, it cannot be canceled or the food portion reduced. All order information cannot be changed unless approved by the merchant, and the amount paid will not be refunded.
• Any surcharges must be paid directly to the merchant/city'super
• In order to maintain the quality and integrity of the products/items, we recommend that you refrigerate all perishable products if not for immediate consumption, or dispose of them in accordance with the instructions provided by the operator (if applicable). Failure to follow safe food handling practices and recommendations may increase the risk of foodborne illness. Individuals with immune system disorders and/or food allergies, pregnant women, young children and the elderly are responsible for consuming the products themselves. We cannot guarantee that any products/items sold are allergen-free. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the relevant merchant before purchasing
• All food pictures displayed on the website are for reference only, and the actual product shall prevail.
• You bear the risk of the condition of the product/item and its use
• Notes on delivery services:
• Remote areas such as: Tung Chung, Discovery Bay, Ma Wan, Cyberport, Mid-Levels, The Peak, Stanley, Shek O, Sai Kung, Sha Tau Kok, Ta Kwu Ling, etc. In suburban areas, an additional shipping fee of HKD100 will be required. The merchant will WhatsApp You will be charged additional shipping charges
• There is no delivery service in the following areas: Wan Chai Convention and Exhibition Center, Park Island, Airport, Tai Mo Shan, Fei Ngo Shan, Kwun Yam Shan, Tai Mei Tuk, Discovery Bay, and outlying islands. It can only be picked up at the Kwun Tong self-pickup point.
• The delivery time shown is an estimate only, and the actual delivery time may vary due to factors beyond our and/or the logistics provider's control (such as product quantity, distance, peak hours, weather, traffic conditions, etc.)
• Unless otherwise stated, delivery of products ("Products") will be handled by a third party supplier ("Logistics Provider") and your information will be provided to the Logistics Provider to arrange delivery
• If the delivery location is a commercial building/club/yacht club/club, etc., please communicate with the reception desk in advance about the arrival time of the order and the delivery person information to avoid the reception desk refusing to accept the order. The delivery person has the right to no waiting
• Guests need to ensure that there is someone to receive the goods during the delivery time. If the delivery driver fails to contact the customer multiple times during the delivery time/15 minutes after arrival/cannot carry out delivery, the delivery driver has the right to: (1) Food is deposited in the lobby or management office (if any), (2) A waiting fee of $10 - $15 is charged every 5 minutes according to the logistics platform (e.g. Lalamove / GOGOX) fee schedule, and the platform will charge a waiting fee to the guest after settlement. (3) If the food is withdrawn to the merchant, city'super has the right to charge shipping costs to the customer, and the merchant will not make any compensation or re-make the food.
• If the delivery location is a paid parking lot, the driver has the right not to enter the parking lot and also reserves the right to ask you to pick up the goods at a nearby location
• Notes on "Ground Delivery":
• The delivery driver will not enter the lobby during delivery. The delivery location will be where the vehicle can be parked. The driver will contact you when he approaches the delivery location. If parking is not possible, the driver has the right to ask the customer to pick up the goods near the nearest available parking location.
• After-sales/pickup precautions:
• Please check all received products for damage or other quality issues when picking up the goods
• The merchant strives to provide you with high-quality products, and due to the perishable nature of some products, the merchant may replace the relevant products from time to time. This should not be regarded as a damage/quality issue
• You are solely responsible for the proper and safe cleaning, handling, preparation, storage, cooking, use and consumption of products/items and we strongly recommend strict compliance with all cooking instructions to ensure that all meat, poultry, seafood and other Applicable products, failure to follow safe food handling practices and recommendations may increase the risk of food poisoning
• In the event that you have any reason to believe that the delivered product/item is not suitable for consumption due to damage/quality issues, please contact the city'super service hotline (see Transaction voucher) contact us and provide photos/videos as evidence. If the customer submits after the deadline, it will not be accepted.
• For enquiries, you can WhatsApp the merchant: +852 9154 7284
• Voucher Terms and Conditions:
• Reservation confirmation can be obtained immediately. If you have not received the confirmation, please contact city'super
• After placing an order, you can WhatsApp the merchant to present a printed copy of the voucher or present the electronic voucher via your mobile phone
• Vouchers cannot be resold to third parties
• Voucher cannot be exchanged for cash or other benefits
• Orders cannot be split or combined after ordering
• Basic Terms and Conditions:
• city'super is not responsible for providing information on ingredients or allergens, and we cannot guarantee that any products/items sold are free of allergens; if you have food sensitivities, allergic reactions, or dietary restrictions and requirements, please contact us before purchasing Related merchants
• People with immune system disorders and/or food allergies, pregnant women, young children and the elderly should be responsible for consuming the relevant products/items themselves
• city'super offers cannot be used in conjunction with other city'super coupons, other in-store promotions, offers or coupons
• If bad weather or other factors beyond our or the logistics provider's control interfere with the logistics provider's ability to deliver products/items, the merchant and/or the logistics provider will attempt to deliver as soon as reasonably possible
• No cancellations, refunds or changes to orders
• Full refunds are only available for unsuccessful or rejected orders
• If an order is canceled without reason (including deletion of items, wrong order, etc.), city'super and the merchant reserve the right to charge an administrative fee of 5% of the total order amount.
• In case of any dispute, city'super and the merchant reserve the right to make the final decision on the above terms and conditions
• Remote areas in various districts such as suburban areas require additional shipping fees ranging from HKD100. The merchant will WhatsApp you to charge additional shipping fees.
• Delivery service is not available in the following areas: Wan Chai Convention and Exhibition, Park Island, Airport, Tai Mo Shan, Fei Ngo Shan, Kwun Yin Shan, Tai Mei Tuk, Discovery Bay, Outlying Islands
• The delivery time shown is an estimate only, and the actual delivery time may vary due to factors beyond our and/or the logistics provider's control (such as product quantity, distance, peak hours, weather, traffic conditions, etc.)
• Unless otherwise stated, delivery of products ("Products") will be handled by a third party supplier ("Logistics Provider") and your information will be provided to the Logistics Provider to arrange delivery
• If the delivery location is a commercial building/club/yacht club/club, etc., please communicate with the reception desk in advance about the arrival time of the order and the delivery person information to avoid the reception desk refusing to accept the order. The delivery person has the right to no waiting
• Guests need to ensure that there is someone to receive the goods during the delivery time. If the delivery driver fails to contact the customer multiple times during the delivery time/15 minutes after arrival/cannot carry out delivery, the delivery driver has the right to: (1) Food is deposited in the lobby or management office (if any), (2) A waiting fee of $10 - $15 is charged every 5 minutes according to the logistics platform (e.g. Lalamove / GOGOX) fee schedule, and the platform will charge a waiting fee to the guest after settlement. (3) If the food is withdrawn to the merchant, city'super has the right to charge shipping costs to the customer, and the merchant will not make any compensation or re-make the food.
• If the delivery location is a paid parking lot, the driver has the right not to enter the parking lot and also reserves the right to ask you to pick up the goods at a nearby location
Notes on "Ground Delivery":
• The delivery driver will not enter the lobby during delivery. The delivery location will be where the vehicle can be parked. The driver will contact you when he approaches the delivery location. If parking is not possible, the driver has the right to ask the customer to pick up the goods near the nearest available parking location.
After-sales/pickup precautions:
• Please check all received products for damage or other quality issues when picking up the goods
• The merchant strives to provide you with high-quality products, and due to the perishable nature of some products, the merchant may replace the relevant products from time to time. This should not be regarded as a damage/quality issue
• You are solely responsible for the proper and safe cleaning, handling, preparation, storage, cooking, use and consumption of products/items and we strongly recommend strict compliance with all cooking instructions to ensure that all meat, poultry, seafood and other Applicable products, failure to follow safe food handling practices and recommendations may increase the risk of food poisoning
• In the event that you have any reason to believe that the delivered product/item is not suitable for consumption due to damage/quality issues, please contact the city'super service hotline (see Transaction voucher) contact us and provide photos/videos as evidence. If the customer submits after the deadline, it will not be accepted.
• For enquiries, WhatsApp merchant: +852 9154 7284
Voucher Terms and Conditions:
• Reservation confirmation can be obtained immediately. If you have not received the confirmation, please contact city'super
• After placing an order, you can WhatsApp the merchant to present a printed copy of the voucher or present the electronic voucher via your mobile phone
• Vouchers cannot be resold to third parties
• Voucher cannot be exchanged for cash or other benefits
• Orders cannot be split or combined after ordering
Basic terms and conditions:
• city'super is not responsible for providing information on ingredients or allergens, and we cannot guarantee that any products/items sold are free of allergens; if you have food sensitivities, allergic reactions, or dietary restrictions and requirements, please contact us before purchasing Related merchants
• People with immune system disorders and/or food allergies, pregnant women, young children and the elderly should be responsible for consuming the relevant products/items themselves
• city'super offers cannot be used in conjunction with other city'super coupons, other in-store promotions, offers or coupons
• If bad weather or other factors beyond our or the logistics provider's control interfere with the logistics provider's ability to deliver products/items, the merchant and/or the logistics provider will attempt to deliver as soon as reasonably possible
• No cancellations, refunds or changes to orders
• Full refunds are only available for unsuccessful or rejected orders
• If an order is canceled without reason (including deletion of items, wrong order, etc.), city'super and the merchant reserve the right to charge an administrative fee of 10% of the total order amount.
• In case of any dispute, city'super and the merchant reserve the right to make the final decision on the above terms and conditions