Japanese Fruit Pre-order Offers Terms and conditions


Terms and conditions

  1. This promotion is only applicable to the city’super E-Shop website (https://online.citysuper.com.hk), and is not applicable to the E-Shop APP and city’super physical stores.
  2. The offer is valid from 1 (Fri) Nov to 25 (Mon) Nov 2024 12:00nn. Expired offers will not be accepted and no retrospective arrangement will be made.
  3. Orders will arrive within 5 Dec - 13 Dec 2024 (the actual arrival date varies according to harvest).
  4. Fruit harvest is subjected to weather factor, if harvest is not as expected, we will contact you and arrange refund.
  5. Should the merchandise be found detective, please contact us within 24hrs after delivery with photos. Exchange of merchandise will be arranged. The exchange procedure will take about 1-2 weeks.*
  6. super e and super e-gold members can earn loyalty points for the net purchase amount, excluding delivery charges.
  7. super e and super e-gold members are required to log in at the city’super E-Shop to earn loyalty points and accumulate spending. No retrospective arrangements will be made.
  8. This offer cannot be redeemed for cash or exchanged for other products/shopping vouchers, or transferred to a third party. Photos are for reference only.
  9. The purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges, gift wrapping charges, and designated items are not applicable to this offer.
  10. Cancelled transactions or refunds will result in the automatic deduction of loyalty points and accumulated spending from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions. The gift will not be returned.
  11. This promotion cannot be used in conjunction with super e-gold year-round discount, member reward eCoupons, or other promotional offers or coupons.
  12. Limited quantity available, first come first served, while stocks last.
  13. City Super Limited reserves the right to amend the terms and conditions without prior notice, and of final decision on all matters of dispute.