Terms and Conditions

Shopping Delights

1. Shopping privileges are not applicable to wine miniatures or discounted or specified items or counters. Purchases of city'super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges are not eligible transactions. Please refer to instore price tags and promotional materials.

2. For super e-gold members, shopping privileges are applicable to physical stores and the eShop (from 10:00am on 6 Aug to 11:59pm on 8 Aug 2019) in Hong Kong; and available for super e members on 7 Aug and 8 Aug from 10:00am to 11:59pm. Extra/Triple Loyalty Points will be added automatically to your membership account according to the discounted net price within 36 hours. This offer cannot be used in conjunction with any other discount programme.

super e Loyalty Point Programme super e

1. super e-gold members can enjoy triple loyalty points on their net spending at city’super, LOG-ON, cookedDeli and eShop from 6 to 8 Aug 2019.

2. super e members can enjoy extra loyalty points by meeting daily accumulated spending targets at city’super, LOG-ON, cookedDeli and eShop on 7 and 8 of Aug. An extra 1,500 points will be granted for daily spending between HK$1,000 and HK$2,999, an extra 5,000 points for daily spending between HK$3,000 and HK$9,999, and an extra 20,000 points for daily spending of HK$10,000 or above. Each super e member can only enjoy the extra loyalty points once per day, based on the daily spending total per membership. Splitting receipts or sharing spending among memberships is not acceptable.  

3. A super e-gold membership will be granted to super e members with accumulated spending of HK$24,000 or above.

4. super e members must present their physical or electronic membership card before payment to receive loyalty points and have their spending record updated on transactions at city’super, LOG-ON, cookedDeli and eShop.

5.Your loyalty points and spending record will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.

6. If you cancel a transaction or arrange a refund, the loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned in designated promotional offers.

7. Purchases of city'super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges and gift wrapping charges are not eligible for loyalty points or accumulated spending.

8. City Super Limited reserves the right to amend the terms and conditions of this offer without prior notice, and of final decision on all matters of dispute.  

Welcome Gift Redemption

1. super e-gold members can redeem one container set (1 720ml container and 1 300ml container) while stocks last. This offer can be redeemed once only upon presentation of valid membership card at city'super or LOG-ON stores during the event period. Products are non-refundable and non-exchangeable. Photos are for reference only.  

Per-order Offer

1. This pre-order service covers the products In Season Japanese Peach Gift Box, Japanese Peach Fukubukuro, Premium Wagyu Beef Set (Limited Edition Parts), Premium Seafood Combo Set, Deluxe Sashimi Set, Best of the World Delicatessen & Cheese Mini Platter, Unique Cookware Set, Trendy Cookware Set, Premium Sake Enjoyment, Elegant Sake Enjoyment and Deluxe Sake Enjoyment. super e-gold members can place orders on this website on a first-come-first-served basis while stocks last.

2. Members ordering the Unique Cookware Set or Trendy Cookware Set can join a complimentary session of the corresponding cooking class during Summer Fiesta 2019. An email with the link for online enrolment will be sent within 2 working days after successful payment. Members attending the class will receive a free cookware gift. Cooking Class registrations are limited and on a first-come-first-served basis.

3. Products are non-refundable and non-exchangeable. Photos are for reference only.

4. super e-gold members should collect the pre-ordered items (except cookware sets) on the selected date (6 - 8 Aug) at the Summer Fiesta Reception of the selected city'super store by presenting a valid membership and the receipt.

5. This pre-order service is exclusive to super e-gold members. Orders made by non super e-gold members will be cancelled automatically without notice.

6. City Super Limited reserves the right to amend the terms and conditions of the activity without prior notice, and of final decision on all matters of dispute.  

Workshops

1. super e-gold members can enroll online for the complimentary workshops held at superlife culture club. Limited seats; registration will be on a first-come-first-served basis. The number of seats varies by workshop; please refer to the registration page for details.

2. All member registration information will be verified. A confirmation email will be sent to members within 5 days for all successful registrations. Registered members are required to present a valid membership card and confirmation email before participation.  

3. Each super e-gold member can register for one workshop only at superlife culture club, and can bring ONE guest along to participate, except the workshops reserved for pre-ordered cookware sets. Guests must attend the workshop together with the registered members. Registered members should arrive 10 minutes before the workshop starts.  

4. For Indigo Natural Dye Sock Workshop, a pair of socks will be provided. Participants are not required to bring any material.  

5. City Super Limited reserves the rights to make alternations to the class/event schedule, content, and instructor or guest speaker when necessary. Ingredients or materials used in the workshops may change due to special circumstances without advance notice.  

6. Workshops will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is announced. Whenever feasible, all workshops held at superlife culture club will resume as normal four hours after the signal is cancelled, depending on the time of the announcement.  

Surprise Golden Basket

1. super e-gold members can get a Golden Basket invitation with any single purchase of HK$10,000 or above at any city’super store on 6 Aug 2019. Members can accept or reject the invitation. The Golden Basket process will be conducted on site upon member’s acceptance of the invitation, which is cannot be deferred or transfered, and can only be used once. Availability is limited and allocated on first-come-first-served basis.

2. super e-gold members can place city’super products into the Golden Basket within the assigned time limit; all products in the basket at the end of the process will be sold at 50% off. The Golden Basket discount is not applicable to products at the service counters and in the glass display cabinets, display items and packing.

3. city'super Gift Card / Shopping Voucher purchases, super e member card / octopus card value top-up, delivery charges, plastic shopping bag charges and gift wrapping charges are not eligible for participation.

4. No refund is available for the products purchased to participate in the Golden Basket or in Golden Basket transactions. In case of any product issue, product exchange will be based on the discounted price.

5. City Super Limited reserves the right to amend the terms and conditions of this offer without prior notice, and of final decision on all matters of dispute.

Exclusive member Services

1. super e members can get a free Letterpress card by presenting a valid membership card and a valid same-day receipt (city’super/ LOG-ON/ cookedDeli) at LOG-ON Harbour City store on 7 or 8 Aug at 4:30pm to 8:30pm while stocks last.

2. Close-up magic takes place at all city’super stores from 10:30 to 19:30 on 6 Aug.

3. super e-gold members can receive a one-time 15% off eShop eCoupon for any purchase at city'super ifc mall or New Town Plaza stores during Summer Fiesta 2019. Eligible members will receive an email notification about the eCoupon on/before 12 Aug 2019, which can only be redeemed at online.citysuper.com.hk with the expiry date 31 Aug 2019. Usage terms and conditions apply.

Summer Fiesta 2019

1. Summer Fiesta 2019 starts on 6 Aug 2019 exclusively for super e-gold members at physical stores and the eShop from 10:00am onwards, and is available to super e members on 7 Aug and 8 Aug from 10:00am to 11:59pm. Expired offers will not be accepted and no retrospective arrangements will be made.

2. To enjoy the privileges, simply present your valid super e membership card or city'super Private Label Card / CODE Card during Summer Fiesta 2019. Shopping discount on eShop is not applicable to city'super Private Label Card / CODE Card. Membership cannot be transferred.

3. Some of the activities, merchandise or tasting dishes are available in selected stores only.

4. Cooking Demonstrations will be held at superlife culture club at Harbour City and Times Square stores on 7 Aug and 8 Aug respectively from 15:30 to 16:30.

5. New member registrations will be suspended during Summer Fiesta 2019. Members can apply for super e membership after 8 Aug 2019 by presenting a maximum of 3 valid sales receipts issued by city'super, LOG-ON or cookedDeli stores in Hong Kong with a total net spending of HK$600 or above within 30 days.

6. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Extra /Triple Loyalty Points offers).

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.