Terms and Conditions

Shopping Delights

1. Shopping privileges are not applicable to discounted or specified items or counters. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift-wrapping charges are not regarded as relevant transactions. Please refer to in-store price tags and promotional materials for more details.

2. As for super e-gold members, exclusive members’ privileges are applicable to all physical stores during business hours from 5 – 10 August 2025, and applicable to E-Shops from 10:00 on 5 August 2025 to 23:59 on 10 August 2025. As for super e members, those privileges are applicable to all physical stores during business hours from 6 – 10 August 2025, and applicable to E-Shops from 10:00 on 6 August 2025 to 23:59 on 10 August 2025.

3. The exclusive members’ privileges of Summer Fiesta cannot be used in conjunction with discounted items, specified items/counters, and other promotional offers or coupons. Expired offers will not be accepted, and no retrospective arrangements will be made.

Bonus Loyalty Points

1. super e-gold members can enjoy triple loyalty points on their net spending at city’super, LOG-ON and E-Shop from 5 – 10 August 2025. Nintendo and PlayStation® products are excluded.

2. super e members can enjoy double loyalty points on their net spending at city’super, LOG-ON and E-Shop from 6 – 10 August 2025. Nintendo Switch and PlayStation® products are excluded.

3. super e members must present a valid membership card at physical stores or log in to their membership account at E-Shops before payment in order to accumulate loyalty points and update their spending records.

4. Loyalty points and spending records will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.

5. If any cancellation of transaction or arrangement of refund has been made, loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned from designated promotional offers.

6. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges and gift-wrapping charges are not eligible for loyalty points or accumulated spending.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

super e-gold Exclusive Workshops

1. super e-gold members will receive an email invitation to enroll online for the exclusive workshops held at superlife culture club at city'super Harbour City store. Limited places; registration will be on a first-come-first-served basis. Please refer to the registration page for details.

2. No additional places can be reserved for members’ friends or relatives due to the limited seats. Each successful registration only reserve 1 seat for each member.

3. All member registration information will be verified. A confirmation email will be sent to members upon successful registrations.

4. Eligible super e-gold members should arrive at least 10 minutes before the activity starts for on-site check in. Members are required to present a valid membership card and confirmation SMS before participation.

5. Tables, chairs and equipment will be sanitised before each class.

6. Participants will receive shopping voucher at same value as the registration fee (Value: HKD$150) after the workshop. No reissuance of shopping voucher will be arranged for no-show.

7. Any personal reason(s) for event postponement and refund will not be accepted, including but not limited to sickness, injuries and clash of personal schedule, and no replacement of participation will be accepted. Participant(s) has responsibility to read this statement thoroughly, understand it and bear relevant risks. Once payment is confirmed, all details of events cannot be altered and payment will not be refunded.

8. The activity will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is declared by the HK government two hours before the start time of the event, any incurred payment will not be refunded. If the above said weather warning(s) or extreme situation is/ are declared during the event, City Super Limited will help to arrange a safer shelter for participants to stay in until situation allows for event to continue. If situation does not allow, the event will end early, with no refund and event rescheduling. If the weather condition on event day is not safe or good enough for event(s) to be hosted but the HK government has not declared any of the said weather warning(s) or extreme situation, City Super Limited will judge if it is suitable for event hosting two hours before the scheduled event start time. If participant(s) decide not to join the event(s) when the event(s) is not cancelled, there will be no refund or event postponement. Whenever feasible, all workshops will resume as normal if the planned start time is 4 hours after the signal is cancelled, depending on the time of the announcement.

9. This offer cannot be redeemed for cash or other products or transferred to others. Photos are for reference only.

10. Before application, please be aware of any potential food allergy situation. Enquiry for the food ingredients used in workshop is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

11. City Super Limited is not responsible for any matters arising from the delay due to technical problems, including but not limited to any computer or internet network problems.

12. City Super Limited reserves the rights to make alternations to the class/event schedule, content, and instructor or guest speaker when necessary. Ingredients or materials used in the activity may change due to special circumstances without advance notice.

Extra Reward

1. This offer is applicable to members' purchase upon single net purchase of HK$2,000 or more at all city'super and LOG-ON physical stores, restaurants and counters during 5 - 9 April 2025. A HK$200 Reward eCoupon will be added to eligible membership account on 31 August 2025 and could be used upon a single net spending of HK$700 during 1 – 30 September 2025 at all city'super and LOG-ON physical stores. The eCoupon is not applicable to E-Shops and all self-checkout counters.

2. The offer is not applicable to the purchase of the discounted products, pre-order products, baby formula, cigarettes, Nintendo products, PlayStation® products, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, shopping bag charges, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

3. The eCoupons are not applicable to fixed price and specified items or counters; and cannot be used for the purchase of baby formula, cigarettes, gift / shopping vouchers, purchase or top up of city'super Gift Cards.

4. The eCoupons are not applicable to charges on shopping bags, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

5. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

super e-gold Thank-you Gift Redemption

1. super e-gold members can get a free pc of city'super Mini Italian Deli Board x1, while stocks last. This offer can be redeemed once only upon presenting a valid super e-gold membership at city'super stores during the event days (from 5 – 10 August 2025). Products are non-refundable and non-exchangeable. Photos are for reference only.

2. Before attending, please be aware of any potential food allergy situation. Enquiry for the food ingredients provided is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

3. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

super e-gold Sake Tasting Privilege

1. super e-gold members can collect two coupons from the reception at city'super stores. Each coupon can redeem a complimentary glass of selected Sake at our VIP Sake Tasting booth by presenting a ticket collected at reception.

2. The coupon is valid during 5 – 10 August 2025 from 12:00p.m. to 10:00p.m. or till close, whichever is earlier.

3. The coupon is only valid at designated city'super and city'super neighbourhood stores.

4. The coupon cannot be redeemed for cash and can be used once only.

5. Damaged or photocopied coupons will not be accepted.

6. City Super Limited reserves the rights to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

“Welcome Taste Delights” Privilege

1. super e-gold members can enroll online for the exclusive “Welcome Taste Delights” sessions. Limited places; registration will be on a first-come-first-served basis. Please refer to the registration page for details.

2. Each super e-gold member can register for one session only. Each successful registration only reserve 1 seat for each member.

3. All member registration information will be verified. A confirmation email will be sent to members upon successful registrations.

4. super e-gold members can redeem a designated gourmet during the appointed timeslot by presenting the confirmation email and member ID. Each member can enjoy this offer once only.
Available Stores: city'super@ Harbour City, New Town Plaza, city'super neighbourhood @ THE SOUTHSIDE
Date: 5 (Tue) August 2025
Time: 2:30 p.m. - 6:00 p.m.

5. Participants should arrive at the redemption booth at the appointed start time. If participants do not show up within 10 minutes after the appointed start time, they will be considered as cancelling the registration. No replacement sessions will be given.

6. Before attending, please be aware of any potential food allergy situation. Enquiry for the food ingredients provided is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

city'super in-store Shopping Privileges

1. Promotion is only applicable to designated counters at city’super stores from 8 (Tue) - 12 (Sat) April 2025.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted, and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some city’super products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. 15% off case discount offer is applicable to any purchase of 12 bottles or above on all Wine, Sake, Shochu and Japanese Liqueur (any size), but not applicable to special-priced items, consignment items, Western and Chinese Spirits, selected Sake and Wine of retail price over HK$800 or above and accessories.

6. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

7. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

LOG-ON in-store Shopping Privileges

1. Promotion is only applicable to designated counters at LOG-ON stores from 5 (Tue) - 10 (Sun) August 2025.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some LOG-ON products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

6. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

7. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.

8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

Special Offer from sweets house Cha Cha

1. All super e members can enjoy a buy-10-get-2 discount upon purchasing Cha Cha Soft Cream Vouchers at sweets house Cha Cha in selected city'super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. All super e members can enjoy a special price at HK$19 (original price HK$38) when purchasing Uji Matcha Smoothie at sweets house Cha Cha in selected city'super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

3. super e-gold members may enjoy the offer during 5 – 10 August 2025. All super e members may enjoy the offer during 6 – 10 August 2025.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. This promotion cannot be used in conjunction with other promotional offers or coupons.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

Special Offer from cafe ToGather by LOG-ON

1. All super e members can enjoy a free Mini Cha Cha Soft Cream Cone upon purchase of any main dishes during dinner period (from 6pm till close) at LOG-ON cafe ToGather by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 5 – 10 August 2025. All super e members may enjoy the offer during 6 – 10 August 2025.

3. This offer cannot be redeemed for cash or exchanged for other products.

4. Photos are for reference only.

5. This promotion cannot be used in conjunction with other promotional offers or coupons.

6. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

Special Offer from Fusion Deli

1. All super e members can buy a German Style Pork Knuckle at special price of HK$98 (original price HK$148) during dinner period (after 5:00pm) at Fusion Deli in city'super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 5 – 10 August 2025. All super e members may enjoy the offer during 6 – 10 August 2025.

3. The offer is in limited quota of 20 pcs per day.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. This promotion cannot be used in conjunction with other promotional offers or coupons.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

Special Offer from RF1

1. All super e members can buy a Lemongrass Squid & Okra Salad (Lemongrass Dressing) (100g) at special price of HK$24 (original price HK$34) at RF1 in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 5 – 10 August 2025. All super e members may enjoy the offer during 6 – 10 August 2025.

3. The offer is available at all city’super and city’super neighbourhood stores.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

Special Offer from Little Mermaid

1. All super e members can get a Cinnamon & Apple Crumble Layered Toast upon at a special price of HK$38 (original price HK$48) at Little Mermaid stores. The offer is in limited quota of 40 pcs per store per day.

2. super e-gold members may enjoy the offer during 5 – 10 August 2025. All super e members may enjoy the offer during 6 – 10 August 2025.

3. The offer is available at all city’super and city’super neighbourhood stores.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. Offer valid while stocks last.

7. This promotion cannot be used in conjunction with other promotional offers or coupons.

8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

Summer Fiesta Member Shopping Day

1. super e-gold members can enjoy Summer Fiesta exclusive members’ privileges from 5 – 10 August 2025; while super e members can enjoy the offers from 6 – 10 August 2025. Expired offers will not be accepted and no retrospective arrangements will be made.

2. To enjoy the exclusive members’ privileges, customers shall present a valid super e membership card during Summer Fiesta. Membership cannot be transferred.

3. The Summer Fiesta shopping offers cannot be redeemed for cash or exchanged to other products. Photos are for reference only.

4. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Double/Triple Loyalty Points offers).

5. New member welcome offer is applicable to new super e members enrolled during 18 July to 3 August 2025 (excluding new enrolment of super e-gold or VIP member). A HK$50 Reward eCoupon will be added to the new membership accounts on 4 August 2025 upon successful registered. The eCoupon can be used upon single net spending of HK$200 at city'super or LOG-ON physical stores during Summer Fiesta from 6 – 9 August 2025 (not available on 10 August 2025). Only one eCoupon can be used each transaction. Combined receipts will not be accepted. Overdue or expired eCoupons will not be accepted. No retrospective arrangement will be accepted. The eCoupon is not applicable to E-Shops or at self-checkout counters. The eCoupon cannot be used for the purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges, or in conjunction with any other promotion or coupons. The eCoupon cannot be redeemed as cash or other vouchers. The total value of an eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is non-transferable and must be used together with a valid physical or electronic membership card for verification.

6. City Super Limited reserves the right to amend the terms and conditions of the Event without prior notice, and of final decision on all matters of dispute.