Terms and Conditions

Shopping Delights

1. Shopping privileges are not applicable to discounted or specified items or counters. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift-wrapping charges are not regarded as relevant transactions. Please refer to in-store price tags and promotional materials for more details.

2. As for super e-gold members, exclusive members’ privileges are applicable to all physical stores during business hours from 6 – 10 December 2022, and applicable to E-Shops from 10:00 on 6 December 2022 to 23:59 on 10 December 2022. As for super e members, those privileges are applicable to all physical stores during business hours from 7 – 10 December 2022, and applicable to E-Shops from 10:00 on 7 December 2022 to 23:59 on 10 December 2022.

3. The exclusive members’ privileges of Winterfest cannot be used in conjunction with discounted items, specified items/counters, and other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

Bonus Loyalty Points

1. super e-gold members can enjoy triple loyalty points on their net spending at city’super, LOG-ON, cookedDeli and E-Shop from 6 –10 December 2022. Nintendo and PlayStation® products are excluded.

2. super e members can enjoy double loyalty points on their net spending at city’super, LOG-ON, cookedDeli and E-Shop from 7 - 10 December 2022. Nintendo Switch and PlayStation® products are excluded.

3. super e members must present a valid membership card at physical stores or log in to their membership account at E-shops before payment in order to accumulate loyalty points and update their spending records.

4. Loyalty points and spending records will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.

5. If any cancellation of transaction or arrangement of refund has been made, loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned from designated promotional offers.

6. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges and gift-wrapping charges are not eligible for loyalty points or accumulated spending.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

super e-gold Exclusive Workshops

1. super e-gold members will receive an email invitation to enroll online for the exclusive workshops held at superlife culture club at city’super Times Square store, or at city’super Harbour City store. Limited places; registration will be on a first-come-first-served basis. Please refer to the registration page for details.

2. Each super e-gold member can register for one workshop only. No additional places can be reserved for members’ friends or relatives due to the limited seats. Each successful registration only reserve 1 seat for each member.

3. All member registration information will be verified. A confirmation email will be sent to members upon successful registrations.

4. Eligible super e-gold members should arrive at least 10 minutes before the activity starts for on-site check in. Members are required to present a valid membership card and confirmation SMS before participation.

5. According to the Government’s Prevention and Control of Disease Ordinance (Cap. 599), all participants and hosts are required to scan the LeaveHomeSafe APP, comply with the relevant requirements under the Vaccine Pass scheme and perform temperature checks before activities start. Anyone who fails to fulfil the related requirements (except under exempted scenarios, see implementation arrangements for Vaccine Pass for details), or whose body temperature is 37.5°c or higher will not be allowed to enter the classroom.

6. All participants and hosts will wash their hands thoroughly and use hand sanitiser before activity starts. All participants and hosts are required to wear masks at all times in the store (except for tasting sessions). If a participant refuses to cooperate, the host will ask the participant to leave the store immediately.

7. Tables, chairs and equipment will be sanitised before each class.

8. Any personal reason(s) for event postponement and refund will not be accepted, including but not limited to sickness, injuries and clash of personal schedule, and no replacement of participation will be accepted. Participant(s) has responsibility to read this statement thoroughly, understand it and bear relevant risks. Once payment is confirmed, all details of events cannot be altered and payment will not be refunded.

9. The activity will be postponed or cancelled if the Tropical Cyclone Signal No. 8 (or above) or Black Rainstorm Warning Signal is declared by the HK government two hours before the start time of the event, any incurred payment will not be refunded. If the above said weather warning(s) or extreme situation is/ are declared during the event, City Super Limited will help to arrange a safer shelter for participants to stay in until situation allows for event to continue. If situation does not allow, the event will end early, with no refund and event rescheduling. If the weather condition on event day is not safe or good enough for event(s) to be hosted but the HK government has not declared any of the said weather warning(s) or extreme situation, City Super Limited will judge if it is suitable for event hosting two hours before the scheduled event start time. If participant(s) decide not to join the event(s) when the event(s) is not cancelled, there will be no refund or event postponement. Whenever feasible, all workshops will resume as normal if the planned start time is 4 hours after the signal is cancelled, depending on the time of the announcement.

10. The activity will be postponed or cancelled if COVID 19 social distancing measures is tightened by the Government, any incurred payment will not be refunded.

11. This offer cannot be redeemed for cash or other products, or transferred to others. Photos are for reference only.

12. Before application, please be aware of any potential food allergy situation. Enquiry for the food ingredients used in workshop is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

13. City Super Limited is not responsible for any matters arising from the delay due to technical problems, including but not limited to any computer or internet network problems.

14. City Super Limited reserves the rights to make alternations to the class/event schedule, content, and instructor or guest speaker when necessary. Ingredients or materials used in the workshops/ tour may change due to special circumstances without advance notice.

super e-gold Thank-you Gift Redemption

1. super e-gold members can get a free box of city’super Hot Chocolate Bomb with Almond Chocolate Crunch (3 pcs), while stocks last. This offer can be redeemed once only upon presenting a valid super e-gold membership at city’super or LOG-ON stores during the event days (from 6 - 10 December 2022). Products are non-refundable and non-exchangeable. Photos are for reference only.

2. Before application, please be aware of any potential food allergy situation. Enquiry for the food ingredients used in workshop is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

super e-gold Champagne Tasting Privilege

1. super e-gold members can collect two coupons from the reception at city’super stores. Each coupon can redeem a glass of Champagne Nicolas Feuillatte, Reserve Exclusive Brut at "wine cellar” for on-site tasting. Containers bought along by members themselves will not be accepted.

2. The coupon is valid during 6 – 10 December 2022 from 12:00p.m. onwards.

3. The coupon cannot be redeemed for cash, and can be used once only.

4. Damaged or photocopied coupons will not be accepted.

5. City Super Limited reserves the rights to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

“Welcome Taste Delights” Privilege

1. super e-gold members can redeem a designated gourmet during the appointed timeslot by presenting a time-limited ticket collected at reception. Each member can enjoy this offer once only.

Venue: All city'super stores

Date: 6 (Tue) December 2022

Time: 2:30 p.m. - 6:00 p.m.
(Start to deliver the time-limited tickets from 10am, on a first-come-first-served basis while places last. Coupon will be expired after this timeslot.)

2. Participants should arrive at the redemption booth at the appointed start time. If participants do not show up within 10 minutes after the appointed start time, they will be considered as cancelling the registration. No replacement coupons will be given.

3. Before attending, please be aware of any potential food allergy situation. Enquiry for the food ingredients provided is available for reference. Please provide the details of food allergy situation when submitting application. City Super Limited has no responsibility for any food allergy situation caused during or after the workshop.

4. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

E-Shop consumption exclusive eCoupon offer

1. city’super E-Shop eCoupon: Members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$1,200; or one HK$100 E-Shop app eCoupon upon single net spending of HK$1,800; or two HK$100 E-Shop app eCoupon upon single net spending of HK$3,500 at city’super E-Shop, either E-Shop website (https://online.citysuper.com.hk) or app, during 6-10 December 2022 (exclude delivery fee).

2. LOG-ON E-Shop eCoupon: Members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$600; or one HK$100 E-Shop app eCoupon upon single net spending of HK$900; or two HK$100 E-Shop app eCoupon upon single net spending of HK$1,600 at LOG-ON E-Shop, either E-Shop website (https://logon.com.hk) or app, during 6-10 December 2022 (exclude delivery fee).

3. This offer is not applicable to other city’super and LOG-ON E-Shop, including but not limited to Partyset (https://partyset.citysuper.com.hk), Hamper (https://hamper.citysuper.com.hk), Pre-order Page (https://preorder.citysuper.com.hk), Sweet Concept (https://cake.citysuper.com.hk), etc.

4. Spending from city’super and LOG-ON, and from E-Shop website and app cannot be combined. Each transaction can only enjoy the offer once. Each member can enjoy the offer in maximum of 3 transactions within the campaign period.

5. super e members must log in to their membership account at the E-shop before payment in order to enjoy this offer. No retrospective arrangements will be made.

6. The E-Shop app eCoupon code will be sent to eligible members via E-Shop app on 16 December 2022.

7. Purchases of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges, gift wrapping charges and designated products including PlayStation® and Nintendo Switch products are not included in this promotion.

8. Cancelled transactions or refunds will result in the automatic deduction of loyalty points and E-Shop eCoupons from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions.

9. City Super Limited reserves the right to amend the terms and conditions of eCoupon use without prior notice, and of final decision on all matters of dispute.

1. city’super E-Shop eCoupon can only be used at city'super E-Shop App in Hong Kong (not applicable for E-Shop website (https://online.citysuper.com.hk)).

2. LOG-ON E-Shop eCoupon can only be used at LOG-ON E-Shop App in Hong Kong (not applicable for website (https://logon.com.hk)).

3. This E-Shop eCoupon is valid from 16 December 2022 – 31 January 2023. Each eCoupon can be used once only. Any expired or invalid eCoupons will be forfeited and will not be re-issued.

4. HK$50 E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$200 at E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.

5. HK$100 E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$400 at E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.

6. This E-Shop eCoupon cannot be used in conjunction with super e-gold card year-round discount, other member reward eCoupons, promotional offers or coupons, and are non-transferable or exchangeable for cash or other products.

7. This E-Shop eCoupon cannot be used for the purchase of baby formula, cigarettes, Nintendo products, PlayStation® products, food and beverage items at the AMAZING FOOD HALL at city’super Times Square store, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

city'super in-store shopping privileges

1. Promotion is only applicable to designated counters at city’super stores from 6 (Tue) - 10 (Sat) Dec 2022.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some city’super products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. 15% off case discount offer is applicable to any purchase of 12 bottles or above on all Wine, Sake, Shochu and Japanese Liqueur (any size), but not applicable to special-priced items, consignment items, Western and Chinese Spirits, selected Sake and Wine of retail price over $800 or above and accessories.

6. All product items are subject to availability, city’super reserves the right to change the items without any prior notice. Photos are for reference only.

7. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

8. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

9. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

LOG-ON in-store shopping privileges

1. Promotion is only applicable to designated counters at LOG-ON stores from 6 (Tue) - 10 (Sat) Dec 2022.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some LOG-ON products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

6. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

7. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.

8. Members should register at VIPEXTRA to enjoy the designated offers or privileges. Web :https://vipextra.com

9. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

LOG-ON  in-store excitements

1. super e-gold members can redeem a designated MF Bear keychain and with a name engraved for free (Total Quota: 50 pcs) upon presenting a valid membership card and purchasing MF Bear Christmas Edition plush at LOG-ON Harbour City store. The waiting time for the personalisation service may be 20-30 mins or longer subjective to the number of orders in progress on the spot.

2. On 6 December 2022, super e-gold member can choose a Christmas card designed by ditto ditto and enjoy a letterpress experience by presenting a valid membership at LOG-ON Times Square store, while places last. During 7-8 December 2022, super e-gold and super e can choose a Christmas card designed by ditto ditto and enjoy a letterpress experience by presenting a valid membership at LOG-ON Times Square store, while places last.  Each member can enjoy the privilege once.

3. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.

4. Duplicate, photocopied or handwritten receipts will NOT be accepted.

Little Mermaid 50 Anniversary Member Exclusive Goodies Bag

1. super e members can purchase the member exclusive goodie bag at Little Mermaid Bakery by presenting a valid membership card during the event days. Products are limited, and available on a first-come, first-served basis, while stocks last.

2. super e-gold members may enjoy the offer during 6 - 10 December, 2022. All super e members may enjoy the offer during 7 - 10 December, 2022.

3. This offer cannot be redeemed for cash or exchanged for other products.

4. Photos are for reference only.

5. This promotion cannot be used in conjunction with other promotional offers or coupons.

6. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

Winterfest member shopping days

1. super e-gold members can enjoy Winterfest exclusive members’ privileges from 6 - 10 December 2022; while super e members can enjoy the offers from 7 - 10 December 2022. Expired offers will not be accepted and no retrospective arrangements will be made.

2. To enjoy the exclusive members’ privileges, customers shall present a valid super e membership card during Winterfest. Membership cannot be transferred.

3. The Winterfest shopping offers cannot be redeemed for cash or exchanged to other products. Photos are for reference only.

4. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Double/Triple Loyalty Points offers).

5. New member registrations will be suspended from 6 –10 December 2022. Customers can apply for super e membership from 11 December 2022 on official website.

6. New member welcome offer is applicable to new super e members enrolled during 19 November to 4 December 2022 (excluding new enrolment of super e-gold or VIP member). This promotion is not applicable in conjunction with other promotion. A HK$50 Reward eCoupon will be added to the new membership accounts on 5 December 2022 upon successful registered. The eCoupon can be used upon single net spending of HK$200 at city'super, LOG-ON or cookedDeli physical stores during Winterfest from 7 - 10 December 2022. Only one eCoupon can be used each transaction. Combined receipts will not be accepted. Overdue or expired eCoupons will not be accepted. No retrospective arrangement will be accepted. The eCoupon is not applicable to E-Shops or at self-checkout counters. The eCoupon cannot be used for the purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges, or in conjunction with any other promotion or coupons. The eCoupon cannot be redeemed as cash or other vouchers. The total value of an eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is non-transferable and must be used together with a valid physical or electronic membership card for verification.

7. City Super Limited reserves the right to amend the terms and conditions of the Event without prior notice, and of final decision on all matters of dispute.