Hong Kong Home Delivery Service

Next-day Time Slot Delivery Services are not available for the remote areas as shown in the table below

Service Area	Standard Delivery Time Slot	Service Type
Hong Kong Island, Kowloon, New Territories	Mon to Sun: 1. 9:00 a.m. – 1:00 p.m. 2. 1:00 p.m. – 6:00 p.m.	Next-day Time Slot Delivery Service Available
Remote areas: Ma Wan, Tung Chung, Discovery Bay, Chek Lap Kok	Mon to Sun: 9:00 a.m. – 1:00 p.m.	Next-day Morning Delivery Service Available
Tai O, Ngong Ping, South Lantau (including Mui Wo, Pui O, Cheung Sha, Shui Hau, and Tong Fuk)​	Wed:​ 9:00 a.m. – 6:00 p.m.​	Next-day Time Slot Delivery Service Available​​

Service Area Hong Kong Island, Kowloon, New Territories Standard Delivery Time Slot Mon to Sun: 1. 9:00 a.m. – 1:00 p.m. 2. 1:00 p.m. – 6:00 p.m. Service Type Next-day Time Slot Delivery Service Available

Service Area Remote areas: Ma Wan, Tung Chung, Discovery Bay, Chek Lap Kok Standard Delivery Time Slot Mon to Sun: 9:00 a.m. – 1:00 p.m. Service Type Next-day Morning Delivery Service Available

Service Area Tai O, Ngong Ping, South Lantau (including Mui Wo, Pui O, Cheung Sha, Shui Hau, and Tong Fuk) Standard Delivery Time Slot Wed:​ 9:00 a.m. – 6:00 p.m. Service Type Next-day Time Slot Delivery Service Available​

 

The following areas are currently not eligible for delivery service:

New Territories: Yuen Long: Mai Po

North District: Lo Wu, Sha Tau Kok, Man Kam To, Tat Kau Ling, Ho Sheung Heung, and Luk Keng

Tai Po District: Lin Ou and Cheun Wan

Sha Tin District: Upper/Lower Wo Che, and Fa Heng Hang

Sai Kung District: Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, and Tai Miu

Kowloon: Kwun Yam Shan, Lei Yue Mun Hoi Pang Road

Outlying Islands: Delivery is not available for the outlying islands, except Tung Chung, Ma Wan, Discovery Bay, Chek Lap Kok, Tai O, Ngong Ping and South Lantau (including Mui Wo, Pui O, Cheung Sha, Shui Hau, and Tong Fuk).​

Terms and conditions:

• Delivery service does not offer specified delivery times.
• If morning delivery is requested, customers should contact the city'super online store hotline at 2429 8588 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Morning delivery service is only available for delivery within Hong Kong Island, Kowloon, and the New Territories (excluding remote areas).
• If customers request changes to their processing orders, they should contact the city'super online store hotline at 2429 8588 at least 2 working days before the delivery date to make the request. We will try our best to accommodate the request. Otherwise, we will not accept any changes.
• We will deliver according to the delivery date selected by the customer. Any delivery delays or unsuccessful deliveries due to factors beyond our control will not be eligible for rescheduling. This includes cases where customers fail to provide sufficient delivery information or fail to contact us at least 2 working days in advance to change the order.
• The cut-off time for next-day time slot delivery service is 12:00 noon.
• Next-day delivery service for remote areas is only applicable to orders completed before 4:00 pm.
• Except for the areas where delivery service is not available as mentioned above, this service is also not applicable to warehouses, construction sites, container terminals, parks, restricted access areas, and overseas locations.
• Additional charges such as tunnel fees, registration fees, parking fees, remote area surcharges, etc., may be incurred during the delivery process, and these charges will be collected from the customer by the delivery company.
• For office addresses without parking facilities, customers are required to collect the package at ground level.
• For village house addresses, customers may need to collect the package at the designated village entrance.
• Inclement weather arrangements: Delivery service will continue when the yellow and red rainstorm warning signals are in effect, but there may be delays due to weather and road conditions. Delivery service will be suspended when the black rainstorm warning signal is in effect until the signal is lifted.
• Inclement weather arrangements: If Typhoon Signal No. 8 or above is raised before 1:00 pm, same-day delivery service will continue, but there may be delays due to weather and road conditions. Otherwise, delivery service will be postponed by 1 day.
• Customers shall allow us to access the designated delivery location and ensure that the recipient is able to receive the items successfully. If the recipient is unable to receive the items at the designated delivery location, the customer may agree to have the products placed at their requested receiving location.
• When the goods are delivered to the specified address of the order, the recipient is required to sign and assume responsibility for the ordered products to confirm the transfer of responsibility from City Super Limited to the recipient. If the recipient is different from the payer, the recipient's signature also confirms that City Super Limited has fulfilled the responsibility of shipping and delivery.