Terms and Conditions

  • Merchandise listed on this website are available while stock lasts.
  • Merchandise photos are for reference only.
  • Items sold are non-refundable and non-exchangeable.
  • Should the merchandise be found defective, exchange of merchandise (in the original packaging) may be arranged provided that the customer informs City Super Limited at 2429 8588 within 3 days upon receipt of merchandise. The receipt of merchandise will serve as a proof of purchase.
  • City Super Limited reserves the right to amend terms & conditions and of final decision on all matters of disputes.
  • For any enquiry regarding online order and delivery, please call our customer service hotline at +852 2429 8588 or email to online@citysuper.com.hk.(Business Hours: Monday to Friday 10:00am to 6:00pm)

Cake Shop Terms & Conditions

  • Please place order of all Christmas whole cake (15cm & 18cm) at least 3 day in advance.
  • Due to limited Christmas ornaments on cakes these are subject to change without prior notice.
  • All the cake photos on this website are for reference only. The color and shape of cakes may vary slightly as all cakes are handmade.
  • No refund will be given if customers fail to pick up the ordered goods within the agreed period.
  • The merchandise listed on this website is available while stock lasts.
  • City Super Limited reserves the right to amend terms and conditions and to make final decision on all matters of dispute.
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In light of the recent situation of novel coronavirus infection, to prevent further spread in the community, pick-up and delivery service will be temporarily suspended for following locations: quarantine centres and "buildings in which confirmed cases of novel coronavirus infection have stayed during the symptomatic phase in the past 14 days". List of concerned “buildings” can be referred to on the Department of Health - Centre for Health Protection's website: https://www.chp.gov.hk/en/features/102465.html

If we have already received orders which are delivering to the above locations, we will contact customers for alternative arrangement as soon as possible.
If orders are to be picked up from or delivered to any hospitals and clinics, drivers will call consignees upon arrival and have shipments handed over at the entrance.Thank you and have a nice day

鑑於現時出現新型冠狀病毒感染的情況,為防止疫情在社區蔓延,現敝司決定停止前往檢疫中心,及在「過去14天內曾有確診新型冠狀病毒感染個案在出現病徵期間逗留過的大廈」等地點進行收件及派送。有關大廈名單可參考以下衛生署 衛生防護中心網頁:https://www.chp.gov.hk/tc/features/102465.html
如敝司已收取派送往以上地點的貨件,當盡快聯絡客戶處理。如貨件需由任何醫院或診所地址取件或派送,派遞員將以電話聯絡請客人到該址大門進行簽收。
感謝各客戶諒解。