OUT OF STOCK AND SUBSTITUTION
city’super shall make every effort to ensure products displayed on the E-Shop are in stock. If a product runs out of stock, city’super reserves the right to offer a substitution or refund to the customer.
city’super shall make every effort to provide customers with a substitute product of similar value and style. city’super shall notify customers of unavailable products and their substitutes by phone or email before delivery.
- Customers have the right to reject any substitutes offered. city’super will refund the amount that customers have been charged for that product.
- If customers have agreed that substitutions are allowed, the final value of the customers’ order may be affected by substituting similar products. The prices charged are those applicable on the day of order confirmation.
- All orders are subject to confirmation of final availability and city’super reserves the right to decline any order at our sole discretion.