Online Order and Delivery

Online Order and Delivery

Home Delivery

Order of HK$800 or above* – Free Delivery
Purchase less than HK$800 –HK$100 delivery charge#

City Super Limited accepts payments made by PayPal & Stripe. Orders will be charged in Hong Kong dollars.

*Applicable to merchandise listed on this website only.
#Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.

Hong Kong Home Delivery Service

Same Day Delivery Services are not available for the remote areas as shown in the table below

Service Area Standard Delivery Time Slot Service Type
Hong Kong Island,
Kowloon,
New Territories
Mon to Sun (2:00 p.m. - 8:00 p.m.) Same Day Available
Remote areas:
Tung Chung,
Discovery Bay,
Sai Kung,
Ma Wan,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po
Mon to Sun (9:00 a.m. - 6:00 p.m.) Next Day Services Only

Service Area

Hong Kong Island,
Kowloon,
New Territories

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Same Day Available

Service Area

Remote areas:
Tung Chung,
Discovery Bay,
Sai Kung,
Ma Wan,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po

Standard Delivery Time Slot

Mon to Sun (9:00 a.m. - 6:00 p.m.)

Service Type

Next Day Services Only

 

Same Day Delivery Services are not available for the products as shown in the table below:

Product Standard Delivery Time Slot Service Type
Gift Voucher Mon to Sun (2:00 p.m. - 8:00 p.m.) Next Day Services Only
Pet Product Mon to Sun (2:00 p.m. - 8:00 p.m.) Earliest delivery date is the forth day following the order date

Product

Gift Voucher

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Next Day Services Only

Product

Pet Product

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Earliest delivery date is the forth day following the order date

 

Terms and conditions:

  • Specific delivery time is not available.
  • For any morning delivery request with service area in Hong Kong Island, Kowloon and New Territories (except remote areas), customer should contact city' super hotline at 2429 8588 at least 2 days before the delivery date for confirmation.
  • Next day delivery service for the remote areas is available for the order made before 4:00 pm.
  • Delivery service is not available to outlying islands,overseas destinations, warehouse, container terminal and site.
  • Order cut off time is 12:00 noon time for same day delivery services.
  • If customers want to make changes to an order that is being processed, they must contact us at least 2 working days in advance or we will not accept any changes.
  • Customers shall allow us to access to the designated delivery location and ensure that a responsible person is at the delivery location provided to receive the order. If such a responsible person is not present at the time of delivery, customers hereby consent to us leaving the order at the delivery location they have nominated. The customer accepts responsibility for the products ordered from that moment on.
  • Delivery shall be in accordance with the delivery schedule selected by the customer. No new arrangement will be made for the existing products in the order arising as a result of a delivery delay or failure for reasons beyond our control, including inadequate delivery instructions from customers or order changes requested by customers with less than 2 working days’ notice.
  • Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Store Pickup Services

Order Services Lead-time:
Same day collection available for online orders submitted before 12:00 Noon Time and available to collect at stores at 6:00 pm onward, by including Sunday and Public Holiday.

For next day collection, the pickup order shall be ready from 11:00 am onward (*2:00 pm for LAB Concept store)

Store Pickup locations:
city’super: Times Square, Harbour City, ifc mall and New Town Plaza stores
city’super LOG-ON: LAB Concept store

Same Day Store Pickup Services are not available for the products as shown in the table below:

Product Standard Pickup Time Slot Service Type
Gift Voucher (11:00 am onward)
*2:00 pm for LAB Concept store
Next Day Services Only
Gift Card, Caviar (11:00 am onward)
*2:00 pm for LAB Concept store
Earliest delivery date is the third day following the order date

Product

Gift Vouche

Standard Pickup Time Slot

(11:00 am onward)
*2:00 pm for LAB Concept store

Service Type

Next Day Services Only

Product

Gift Card, Caviar

Standard Pickup Time Slot

(11:00 am onward)
*2:00 pm for LAB Concept store

Service Type

Earliest delivery date is the third day following the order date

 

Customers may choose to collect the online order at the pickup counter of our city'super stores. It is a must to present the order confirmation number when collect the order.

Also, customer needs to sign a confirmation of receipt when collect the products and by doing so, customer accepts the responsibility for the products ordered from that moment on.

 

Macau Home Delivery Service

Macau E-shop has been suspended until further notice. 

 

Plastic Shopping Bag Charging Scheme

To reduce the use of plastic bags, the full implementation of the Environmental Protection Department's Plastic Shopping Bag Charging Scheme will commence at all retail outlets on 1 April 2015. Our company will no longer provide free plastic bags, and customers should pay HK$0.5 for each plastic-handle bag and flat-top bag provided. For exempted items such as chilled and frozen foods, and foods in non-airtight packaging, only flat-top bags will be provided.

Be environmentally friendly. Bring your own bag.

If you have any further inquiries, please contact our Concierge staff.

*If an extra flat-top bag is requested for exempted items, customers should pay HK$0.5 for each plastic bag provided. Please visit the website of the Environmental Protection Department for details.

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