Online Order & Delivery - LOG-ON E-Shop

Online Order and Delivery

Home Delivery

Order of HK$299 or above* – Free Delivery
Purchase less than HK$299* - HK$100 delivery charge﹟

City Super Limited accepts payments made by Stripe. Orders will be charged in Hong Kong dollars.

*Applicable to merchandises listed on this website only.
﹟Applicable to single delivery address only. Extra HK$100 will be charged for re-delivery arrangements.


Hong Kong Home Delivery Service

Same Day Delivery Services are not available for the remote areas as shown in the table below

Service Area Standard Delivery Time Slot Service Type
Hong Kong Island,
Kowloon,
New Territories		 Mon to Sun (2:00 p.m. - 8:00 p.m.) Same Day Available
Remote areas:
Ma Wan,
Tung Chung,
Sai Kung,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po		 Mon to Sun (9:00 a.m. - 6:00 p.m.) Next Day Services Only

Service Area

Hong Kong Island,
Kowloon,
New Territories

Standard Delivery Time Slot

Mon to Sun (2:00 p.m. - 8:00 p.m.)

Service Type

Same Day Available

Service Area

Remote areas:
Ma Wan,
Tung Chung,
Sai Kung,
Disneyland,
Shek O,
Clear Water Bay,
Kwu Tung,
Tai Lam,
Lam Tsuen Tai Po

Standard Delivery Time Slot

Mon to Sun (9:00 a.m. - 6:00 p.m.)

Service Type

Next Day Services Only

 

Terms and conditions:

  • Specific delivery time is not available.
  • For any morning delivery request with service area in Hong Kong Island, Kowloon and New Territories (except remote areas), customer should contact city' super hotline at 2429 8588 at least 2 days before the delivery date for confirmation.
  • Next day delivery service for the remote areas is available for the order made before 4:00 pm.
  • Delivery service is not available to Discovery Bay, Chek Lap Kok, outlying islands, warehouse, container terminal, site and overseas destinations.
  • Order cut off time is 12:00 noon time for same day delivery services.
  • If customers want to make changes to an order that is being processed, they must contact us at least 2 working days in advance or we will not accept any changes.
  • Customers shall allow us to access to the designated delivery location and ensure that a responsible person is at the delivery location provided to receive the order. If such a responsible person is not present at the time of delivery, customers hereby consent to us leaving the order at the delivery location they have nominated. The customer accepts responsibility for the products ordered from that moment on.
  • Delivery shall be in accordance with the delivery schedule selected by the customer. No new arrangement will be made for the existing products in the order arising as a result of a delivery delay or failure for reasons beyond our control, including inadequate delivery instructions from customers or order changes requested by customers with less than 2 working days’ notice.
  • Delivery will be suspended if the Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted. Delivery service will be deferred by 1 day.
  • Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Click and Collect Services

Order Services Lead-time:

Next day collection available for online orders submitted before 14:00.

Store Pickup Locations:

apm, Festival Walk, Fashion Walk, iSquare, Metroplaza, Cityplaza, Harbour City, Langham Place, PopCorn, Tai Po Mega Mall, Times Square and tmtplaza.

Customers may choose to collect the online orders at the pickup counter of our LOG-ON stores. It is a must to present the order confirmation number when collect the order. Upon receipt of items, we require your signature representing that responsibilities of purchased goods have been transferred to you. If you have specified a recipient who is not you, then you accept that the signature by recipient is an evidence of delivery and fulfillment by City Super Limited.

Reducing Plastic Use

Over 90% of super e members now bring their own shopping bags*. Want to join them? Starting this month, City Super Group is introducing a new series of eco-friendly measures. In support of this year’s World Environment Day theme, “Beat Plastic Pollution”, on June 5 we proudly present a brand-new series of measures across the Group’s various brands, including city’super, LOG-ON, Little Mermaid and more, in a continuing effort to promote environmental conservation. They will be rolled out with the principle of “Saying No to Plastic” in mind, joining forces with the growing movement advocating a plastic-free lifestyle.

*As of Oct 2022, 98% of super e members had not purchased a plastic bag during transactions in the past 12 months.