Terms and Conditions

Shopping Delights

1. Shopping privileges are not applicable to discounted or specified items or counters. Purchases of city'super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift-wrapping charges are not regarded as relevant transactions. Please refer to in-store price tags and promotional materials for more details.

2. As for super e-gold members, exclusive members’ privileges are applicable to all physical stores during business hours from 4 – 8 April 2023, and applicable to E-Shops from 10:00 on 4 April 2023 to 23:59 on 8 April 2023. As for super e members, those privileges are applicable to all physical stores during business hours from 5 – 8 April 2023, and applicable to E-Shops from 10:00 on 5 April 2023 to 23:59 on 8 April 2023.

3. The exclusive members’ privileges of Spring Fest cannot be used in conjunction with discounted items, specified items/counters, and other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

Bonus Loyalty Points

1. super e-gold members can enjoy triple loyalty points on their net spending at city'super, LOG-ON, cookedDeli and E-Shop from 4 – 8 April 2023. Nintendo and PlayStation® products are excluded.

2. super e members can enjoy double loyalty points on their net spending at city'super, LOG-ON, cookedDeli and E-Shop from 5 - 8 April 2023. Nintendo Switch and PlayStation® products are excluded.

3. super e members must present a valid membership card at physical stores or log in to their membership account at E-shops before payment in order to accumulate loyalty points and update their spending records.

4. Loyalty points and spending records will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.

5. If any cancellation of transaction or arrangement of refund has been made, loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned from designated promotional offers.

6. Purchases of city'super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges and gift-wrapping charges are not eligible for loyalty points or accumulated spending.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

E-Shop consumption exclusive eCoupon offer

Earning the E-Shop APP eCoupon:

1. city'super E-Shop eCoupon: Members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$1,200; or one HK$100 E-Shop app eCoupon upon single net spending of HK$1,800; or two HK$100 E-Shop app eCoupon upon single net spending of HK$3,500 at city'super E-Shop, either E-Shop website (https://online.citysuper.com.hk) or app, during 4-8 April 2023 (exclude delivery fee).

2. LOG-ON E-Shop eCoupon: Members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$600; or one HK$100 E-Shop app eCoupon upon single net spending of HK$900; or two HK$100 E-Shop app eCoupon upon single net spending of HK$1,600 at LOG-ON E-Shop, either E-Shop website (https://logon.com.hk) or app, during during 4-8 April 2023 (exclude delivery fee).

3. This offer is not applicable to other city'super and LOG-ON E-Shop, including but not limited to Partyset (https://partyset.citysuper.com.hk), Hamper (https://hamper.citysuper.com.hk), Pre-order Page (https://preorder.citysuper.com.hk), and Sweet Concept (https://cake.citysuper.com.hk), etc.

4. Spending from city'super and LOG-ON, and from E-Shop website and app cannot be combined. Each transaction can only enjoy the offer once. Each member can enjoy the offer in maximum of 3 transactions within the campaign period.

5. super e members must log in to their membership account at the E-Shop before payment in order to enjoy this offer. No retrospective arrangements will be made.

6. The E-Shop app eCoupon code will be sent to eligible members via E-Shop app on 17 April 2023.

7. Purchases of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges, plastic shopping bag charges, gift wrapping charges and designated products including PlayStation® and Nintendo Switch products are not included in this promotion.

8. Cancelled transactions or refunds will result in the automatic deduction of loyalty points and E-Shop eCoupons from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions.

9. City Super Limited reserves the right to amend the terms and conditions of eCoupon use without prior notice, and of final decision on all matters of dispute.

Usage of E-Shop App eCoupon:

1. city'super E-Shop eCoupon can only be used at city'super E-Shop App in Hong Kong (not applicable for E-Shop website (https://online.citysuper.com.hk).

2. LOG-ON E-Shop eCoupon can only be used at LOG-ON E-Shop App in Hong Kong (not applicable for website (https://logon.com.hk).

3. This E-Shop eCoupon is valid from 17 April 2023 – 31 May 2023. Each eCoupon can be used once only. Any expired or invalid eCoupons will be forfeited and will not be re-issued.

4. HK$50 E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$200 at E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.

5. HK$100 E-Shop App eCoupon: this E-Shop eCoupon is applicable to net spending of HK$400 at E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use.

6. This E-Shop eCoupon cannot be used in conjunction with super e-gold card year-round discount, other member reward eCoupons, promotional offers or coupons, and are non-transferable or exchangeable for cash or other products.

7. This E-Shop eCoupon cannot be used for the purchase of baby formula, cigarettes, Nintendo products, PlayStation® products, food and beverage items at the AMAZING FOOD HALL at city'super Times Square store, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.

city'super in-store shopping privileges

1. Promotion is only applicable to designated counters at city'super stores from 4 (Tue) - 8 (Sat) Apr 2023.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some city'super products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. 15% off case discount offer is applicable to any purchase of 12 bottles or above on all Wine, Sake, Shochu and Japanese Liqueur (any size), but not applicable to special-priced items, consignment items, Western and Chinese Spirits, selected Sake and Wine of retail price over $800 or above and accessories.

6. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

7. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

LOG-ON in-store shopping privileges

1. Promotion is only applicable to designated counters at LOG-ON stores from 4 (Tue) - 8 (Sat) Apr 2023.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some LOG-ON products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

6. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

7. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.

8. Members should register at VIPEXTRA to enjoy the designated offers or privileges. Web : https://vipextra.com

9. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.

Spring Fest member shopping days

1. super e-gold members can enjoy Spring Fest exclusive members’ privileges from 4 - 8 April 2023; while super e members can enjoy the offers from 5 - 8 April 2023. Expired offers will not be accepted and no retrospective arrangements will be made.

2. To enjoy the exclusive members’ privileges, customers shall present a valid super e membership card during Spring Fest. Membership cannot be transferred.

3. The Spring Fest shopping offers cannot be redeemed for cash or exchanged to other products. Photos are for reference only.

4. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Double/Triple Loyalty Points offers).

5. New member registrations will be suspended from 4 – 8 April 2023. Customers can apply for super e membership from 9 April 2023 on official website.

6. New member welcome offer is applicable to new super e members enrolled during 18 March to 1 April 2023 (excluding new enrolment of super e-gold or VIP member). A HK$50 Reward eCoupon will be added to the new membership accounts on 3 April 2023 upon successful registered. The eCoupon can be used upon single net spending of HK$200 at city'super, LOG-ON or cookedDeli physical stores during Spring Fest from 5 - 8 April 2023. Only one eCoupon can be used each transaction. Combined receipts will not be accepted. Overdue or expired eCoupons will not be accepted. No retrospective arrangement will be accepted. The eCoupon is not applicable to E-Shops or at self-checkout counters. The eCoupon cannot be used for the purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges, or in conjunction with any other promotion or coupons. The eCoupon cannot be redeemed as cash or other vouchers. The total value of an eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is non-transferable and must be used together with a valid physical or electronic membership card for verification.

7. City Super Limited reserves the right to amend the terms and conditions of the Event without prior notice, and of final decision on all matters of dispute.

city'super E-Shop Deal of the Day Offer

1. Promotion is only applicable to designated products at city'super E-Shop website (https://online.citysuper.com.hk) and app from 4 (Tue) - 8 (Sat) Apr 2023.

2. This offer is only applicable to the purchase of designated products during designated period.

3. Products are available while stocks last.

4. Each member can enjoy the offer once per transaction.

5. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

6. super e and super e-gold members can earn loyalty points for the net purchase amount, excluding delivery charges.

7. super e and super e-gold members are required to log in at the city'super E-Shop to earn loyalty points and accumulate spending. No retrospective arrangements will be made.

8. This offer cannot be redeemed for cash or exchanged for other products/shopping vouchers, or transferred to a third party. Photos are for reference only.

9. City Super Limited reserves the right to amend the terms and conditions without prior notice, and of final decision on all matters of dispute.