October Fest Terms and Conditions


Terms and Conditions

Shopping Delights

1. Shopping privileges are not applicable to discounted or specified items or counters. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges and gift-wrapping charges are not regarded as relevant transactions. Please refer to in-store price tags and promotional materials for more details.

2. As for super e-gold members, exclusive members’ privileges are applicable to all physical stores during business hours from 15 – 19 October 2024, and applicable to E-Shops from 10:00 on 15 October 2024 to 23:59 on 19 October 2024. As for super e members, those privileges are applicable to all physical stores during business hours from 16 – 19 October 2024, and applicable to E-Shops from 10:00 on 16 October 2024 to 23:59 on 19 October 2024.

3. The exclusive members’ privileges of October Fest cannot be used in conjunction with discounted items, specified items/counters, and other promotional offers or coupons. Expired offers will not be accepted, and no retrospective arrangements will be made.


Bonus Loyalty Points

1. super e-gold members can enjoy triple loyalty points on their net spending at city’super, LOG-ON and E-Shop from 15 – 19 October 2024. Nintendo and PlayStation® products are excluded.

2. super e members can enjoy double loyalty points on their net spending at city’super, LOG-ON and E-Shop from 16 – 19 October 2024. Nintendo Switch and PlayStation® products are excluded.

3. super e members must present a valid membership card at physical stores or log in to their membership account at E-Shops before payment in order to accumulate loyalty points and update their spending records.

4. Loyalty points and spending records will be updated within 36 hours of the purchase. Any claim of loyalty points after the transaction will not be entertained.

5. If any cancellation of transaction or arrangement of refund has been made, loyalty points earned for that transaction will be deducted automatically, including extra loyalty points earned from designated promotional offers.

6. Purchases of city’super Gift Cards or Shopping Vouchers, stored value top-up, delivery charges, shopping bag charges and gift-wrapping charges are not eligible for loyalty points or accumulated spending.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


Extra Reward

1. This offer is applicable to members' purchase upon single net purchase of HK$2,000 or more at all city'super and LOG-ON physical stores, restaurants and counters during 15 - 19 October 2024. A HK$200 Reward eCoupon will be added to eligible membership account on 31 October 2024, and could be used upon a single net spending of HK$700 during 1 – 30 November 2024 at all city'super and LOG-ON physical stores. The eCoupon is not applicable to E-Shops and all self-checkout counters.

2. The offer is not applicable to the purchase of the discounted products, pre-order products, baby formula, cigarettes, Nintendo products, PlayStation® products, food and beverage items at the AMAZING FOOD HALL at city’super Times Square store, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, shopping bag charges, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

3. The eCoupons are not applicable to fixed price and specified items or counters; and cannot be used for the purchase of baby formula, cigarettes, gift / shopping vouchers, purchase or top up of city'super Gift Cards.

4. The eCoupons are not applicable to charges on shopping bags, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

5. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.


E-Shop Consumption Exclusive Offer

Earning the E-Shop APP eCoupon:

1. city’super E-Shop Offer: (a) super e-gold members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$500 during 15 – 19 October 2024 at city’super E-Shop (each member account could entitle 1 pc of eCoupon in maximum during the entire promotion period). The earned HK$50 E-Shop app eCoupon could be used for the next purchase upon single net spending of HK$250 during 25 October – 25 November 2024; (b) super e members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$500 during 16 – 19 October 2024 at city’super E-Shop (each member account could entitle 1 pc of eCoupon in maximum during the entire promotion period). The earned HK$50 E-Shop app eCoupon could be used for the next purchase upon single net spending of HK$250 during 25 October – 25 November 2024. Only one of the above offers can be applied per member.

2. LOG-ON E-Shop Offer: (a) super e-gold members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$600 during 15 – 19 October 2024 at LOG-ON E-Shop (each member account could entitle 1 pc of eCoupon in maximum during the entire promotion period). The earned HK$50 E-Shop app eCoupon could be used for the next purchase upon single net spending of HK$250 during 25 October – 25 November 2024; (b) super e members can earn one HK$50 E-Shop app eCoupon upon single net spending of HK$600 during 16 – 19 October 2024 at LOG-ON E-Shop (each member account could entitle 1 pc of eCoupon in maximum during the entire promotion period). The earned HK$50 E-Shop app eCoupon could be used for the next purchase upon single net spending of HK$250 during 25 October – 25 November 2024. Only one of the above offers can be applied per member.

3. This offer is only applicable to the designated city’super E-Shop (https://online.citysuper.com.hk) and LOG-ON E-Shop (https://logon.com.hk), and it is not applicable to other city’super and LOG-ON E-Shop, including but not limited to Partyset (https://partyset.citysuper.com.hk), Hamper (https://hamper.citysuper.com.hk), Pre-order Page (https://preorder.citysuper.com.hk), city'super neighbourhood (https://southside.citysuper.com.hk), etc.

4. Spending from city’super and LOG-ON, and from E-Shop website and app cannot be combined. Each transaction can only enjoy the offer once.

5. super e members must log in to their membership account at the E-Shop before payment in order to enjoy this offer. No retrospective arrangements will be made.

6. The E-Shop app eCoupon code will be sent to eligible members via E-Shop app on 25 October 2024.

7. Purchases of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges, shopping bag charges, gift wrapping charges and designated products including PlayStation® and Nintendo Switch products are not included in this promotion.

8. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, E-Shop eCoupons and Physical Store Shopping Voucher from the purchase, including any extra loyalty points and accumulated spending earned from specific promotions.

9. City Super Limited reserves the right to amend the terms and conditions of eCoupon and shopping voucher use without prior notice, and of final decision on all matters of dispute.

Usage of E-Shop App eCoupon:

1. city’super E-Shop app eCoupon can only be used at city'super E-Shop App in Hong Kong (not applicable for E-Shop website (https://online.citysuper.com.hk) and other city'super E-Shops and physical stores). 

2. LOG-ON E-Shop app eCoupon can only be used at LOG-ONE-Shop App in Hong Kong (not applicable for E-Shop website (https://logon.com.hk) and physical stores).

3. This E-Shop app eCoupon is valid from 25 October – 25 November 2024. Each eCoupon can be used once only. Only one eCoupon can be used per transaction. Any expired or invalid eCoupons will be forfeited and will not be re-issued. 

4. HK$50 city’super E-Shop app eCoupon: this E-Shop app eCoupon is applicable to single net spending of HK$250 at city’super E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use. 

5. HK$50 LOG-ON E-Shop app eCoupon: this E-Shop app eCoupon is applicable to single net spending of HK$250 at LOG-ON E-Shop app. Combined receipts will not be accepted. The total value of eCoupon will be deducted in full when used. Any unused balance will be forfeited. Only 1 E-Shop eCoupon can be used in each transaction. Please refer to E-Shop websites for more details of use. 

6. Each member account could at most entitle 1 pc of E-Shop App eCoupon upon designated single net spending at E-Shop. 

7. This E-Shop eCoupon cannot be used in conjunction with super e-gold card year-round discount, other member reward eCoupons, promotional offers or coupons, and are non-transferable or exchangeable for cash or other products.

8. This E-Shop eCoupon cannot be used for the purchase of the discounted products, pre-order products, baby formula, cigarettes, Nintendo products, PlayStation® products, food and beverage items at the AMAZING FOOD HALL at city’super Times Square store, sweets house Cha Cha Gift Vouchers, gift / shopping vouchers, purchase or top up of city'super Gift Cards, shopping bag charges, delivery charges, gift wrapping charges, transactions using prepaid cards or stored value cards, reloads, top ups, recharging, value-added service, or in conjunction with any other promotion or coupons.

9. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


city'super In-store Shopping Privileges

1. Promotion is only applicable to designated counters at city’super stores from 15 (Tue) - 19 (Sat) October 2024.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some city’super products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. 15% off case discount offer is applicable to any purchase of 12 bottles or above on all Wine, Sake, Shochu and Japanese Liqueur (any size), but not applicable to special-priced items, consignment items, Western and Chinese Spirits, selected Sake and Wine of retail price over HK$800 or above and accessories.

6. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

7. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.


LOG-ON In-store Shopping Privileges

1. Promotion is only applicable to designated counters at LOG-ON stores from 15 (Tue) - 19 (Sat) October 2024.

2. Offers cannot be used in conjunction with discounted items, specified items/counters, super e-gold card year-round discounts, or other promotional offers or coupons. Expired offers will not be accepted and no retrospective arrangements will be made.

3. Products are available while stocks last.

4. Some LOG-ON products and member shopping discounts are applicable to designated stores and counters. For details, please check out the related webpage or inquire with the store staff.

5. Valid membership card should be presented to Cashier in order to enjoy the member-exclusive offers of the event.

6. Duplicated, photocopied or handwritten receipts will NOT be accepted. Combined receipts are not acceptable.

7. Each receipt can be used for one redemption only and the corresponding membership number should be recorded on the receipt. Combined receipts are not acceptable.

8. City Super Limited reserves the right to amend the terms and conditions of the offers without prior notice, and of final decision on all matters of dispute.


Special Offer from sweets house Cha Cha

1. All super e members can buy a Uji Hojicha Rolled Cake at special price HK$100 (original price HK$158) upon purchase of any product at sweets house Cha Cha in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 15 - 19 October 2024. All super e members may enjoy the offer during 16 - 19 October 2024.

3. The offer is only available at Harbour City, New Town Plaza, Times Square and THE SOUTHSIDE stores.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. This promotion cannot be used in conjunction with other promotional offers or coupons.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


Special Offer from RF1

1. All super e members can redeem a Cup of Juice at special price HK$30 (original price HK$38) upon purchase of any item at RF1 in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 15 - 19 October 2024. All super e members may enjoy the offer during 16 - 19 October 2024.

3. The offer is available at all city’super and city’super neighbourhood stores.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. This promotion cannot be used in conjunction with other promotional offers or coupons.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


Special Offer from Fusion Deli

1. All super e members can buy a Roasted Chicken at special price HK$98 (original price HK$188) during dinner period (after 5:00pm) in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 15 - 19 October 2024. All super e members may enjoy the offer during 16 - 19 October 2024.

3. The offer is NOT available at Times Square store.

4. The offer is in limited quota of 20 whole chicken per day.

5. This offer cannot be redeemed for cash or exchanged for other products.

6. Photos are for reference only.

7. This promotion cannot be used in conjunction with other promotional offers or coupons.

8. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


Special Offer from Little Mermaid

1. All super e members can redeem a LM Limited Edition Picnic Mat at special price HK$25 (original price HK$88) or a LM Limited Edition Wooden Chopstick Set at special price HK$25 (original price HK$75) upon purchase of any product at Little Mermaid in city’super physical stores by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 15 - 19 October 2024. All super e members may enjoy the offer during 16 - 19 October 2024.

3. The offer is available at all city’super and city’super neighbourhood stores.

4. This offer cannot be redeemed for cash or exchanged for other products.

5. Photos are for reference only.

6. This promotion cannot be used in conjunction with other promotional offers or coupons.

7. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


Special Offer from cafe ToGather by LOG-ON

1. All super e members can enjoy a free Fruity Croffle (Value HK$108) upon purchase of two main dishes during dinner period (from 6pm till close) at LOG-ON cafe ToGather by presenting a valid membership card during the event days. Products may be subject to availability and may change at any time without prior notice.

2. super e-gold members may enjoy the offer during 15 – 19 October 2024. All super e members may enjoy the offer during 16 - 19 October 2024.

3. This offer cannot be redeemed for cash or exchanged for other products.

4. Photos are for reference only.

5. This promotion cannot be used in conjunction with other promotional offers or coupons.

6. City Super Limited reserves the right to amend the terms and conditions of the Event activity without prior notice, and of final decision on all matters of dispute.


October Fest Member Shopping Day

1. super e-gold members can enjoy October Fest exclusive members’ privileges from 15 – 19 October 2024; while super e members can enjoy the offers from 16 – 19 October 2024. Expired offers will not be accepted and no retrospective arrangements will be made.

2. To enjoy the exclusive members’ privileges, customers shall present a valid super e membership card during October Fest. Membership cannot be transferred.

3. The October Fest shopping offers cannot be redeemed for cash or exchanged to other products. Photos are for reference only.

4. Cancelled transactions or refunds will result in the automatic deduction of loyalty points, accumulated spending and Reward eCoupons from the purchase, including any extra loyalty points and Reward eCoupons earned from specific promotions (including but not limited to Double/Triple Loyalty Points offers).

5. New member registrations will be suspended from 15 - 19 October 2024. Customers can apply for super e membership from 20 October 2024 on official website.

6. New member welcome offer is applicable to new super e members enrolled during 27 September to 13 October 2024 (excluding new enrolment of super e-gold or VIP member). A HK$50 Reward eCoupon will be added to the new membership accounts on 14 October 2024 upon successful registered. The eCoupon can be used upon single net spending of HK$200 at city'super or LOG-ON physical stores during October Fest from 16 – 19 October 2024. Only one eCoupon can be used each transaction. Combined receipts will not be accepted. Overdue or expired eCoupons will not be accepted. No retrospective arrangement will be accepted. The eCoupon is not applicable to E-Shops or at self-checkout counters. The eCoupon cannot be used for the purchase of city'super Gift Cards, Shopping Vouchers, stored value top-up, delivery charges and gift wrapping charges, or in conjunction with any other promotion or coupons. The eCoupon cannot be redeemed as cash or other vouchers. The total value of an eCoupon will be deducted in full when used. Any unused balance will be forfeited. The eCoupon is non-transferable and must be used together with a valid physical or electronic membership card for verification.

7. City Super Limited reserves the right to amend the terms and conditions of the Event without prior notice, and of final decision on all matters of dispute.